Job description:

Financial Job Dimensions Degree of supervision

Medium Supervision over planning and customer service activity  

Level of Authority

Medium Authority over planning and customer service activity  

Purpose of the Job

Do the daily plan for operation to insure all customer request will be executed on time , and manage the relation with customer by communicating to them and resolving their problem , in addition to manage their contract in terms of payment and expiration

Key Accountabilities: Description

Overall Customer Satisfaction Ratio ( Based On Monthly Compliance Report ) 

Overall Planning Vs Actual orders ( Receiving , Dispatch , Transport ) 

Vehicle Delivery Leadtime ( Based on Destination  ) 

System Transaction Accuracy 

Key Accountabilities: Performance Indicators

As per plan

As per plan

As per plan

As per plan

Major Activities

Daily Communication to the operation team to insure all plans to be executed 

Planning for the daily activities ( Receiving , Dispatching , Transport ) to execute customers request 

Insure all plans to be delivered as per the schedule by operation .

Monitor customers orders , by communicating to the operation team 

Immediate report to the customer in case any daily on his request. 

Insure all issues related to the customer has been resolved by the concerned party 

Monitor customers contract expiration 

Monitor credit/ Downpayment balance for external customers through daily finance report  

Visiting the customers to maintain the relation and solving their issues .

Conduct monthly stock count along with the operation team to insure the system is matching physical count

Report to Management in case of any major issues related to operation or customers to resolve the problem 

Communicate with other division in case of any concerns to insure all orders will be delivered on time 

Job Context

• The job holder has direct impact to customer satisfaction. 
• The job holder has direct impact in sales revenue 

Framework, Boundaries & Decision Making Authority

The job holder has the authority to accept or reject any customer 

The job holder has the freedom to communicate to the customer 

Organizational / Functional Strategic Focus

The Job holder has strategic role in company growth

Minimum Qualifications

Bachelor degree in Business Administration , Supply Shain management or relevant 

Minimum Experience

5 Years experience in Planning operation 

Job-Specific Skills

Computer Skills , Communication Skills , Leadership Skills , VMS SAP system is preferable 

Languages

Arabic / English 

Special Certifications / Membership CompetenciesAdaptability (Individual Contributor) Collaboration (Individual Contributor) Development of Self & Others (Individual Contributor) Guest First (Individual Contributor) Innovation (Individual Contributor) Problem Solving (Individual Contributor)

Profile description:

Financial Job Dimensions Degree of supervision

Medium Supervision over planning and customer service activity  

Level of Authority

Medium Authority over planning and customer service activity  

Purpose of the Job

Do the daily plan for operation to insure all customer request will be executed on time , and manage the relation with customer by communicating to them and resolving their problem , in addition to manage their contract in terms of payment and expiration

Key Accountabilities: Description

Overall Customer Satisfaction Ratio ( Based On Monthly Compliance Report ) 

Overall Planning Vs Actual orders ( Receiving , Dispatch , Transport ) 

Vehicle Delivery Leadtime ( Based on Destination  ) 

System Transaction Accuracy

Framework, Boundaries & Decision Making Authority

The job holder has the authority to accept or reject any customer 

The job holder has the freedom to communicate to the customer 

Organizational / Functional Strategic Focus

The Job holder has strategic role in company growth

Minimum Qualifications

Bachelor degree in Business Administration , Supply Shain management or relevant 

Minimum Experience

5 Years experience in Planning operation 

Job-Specific Skills

Computer Skills , Communication Skills , Leadership Skills , VMS SAP system is preferable