THE WORK: Work as a Physical Security Systems Specialist Support in New York. Experience brand-new security technologies in a dynamic environment at Ripple Labs Inc. Grow your career and develop your skills. WHAT YOU'LL DO: * Provide management and administrative support for Ripple security systems, including access control, CCTV, and intrusion systems. * Design, configure, commission, and document support for security projects. * Provide project management and technical support for both on-site and remote projects. * Deliver technical support for end users, system administrators, and service support technicians. * Triage and resolve Tier2-level issues through collaboration and resourceful problem-solving. * Document issues and resolutions for trend analysis and knowledge sharing. * Advance sophisticated issues to vendors or senior engineering support as needed. * Maintain outstanding customer focus and happiness by responding promptly to security support team issues. * Manage system requirements and configurations for Avigilon supporting security systems. * Build and maintain support documentation for ongoing and new security projects. * Assist in training and developing standard operating procedures (SOPs). * Audit security systems for adherence to global SOPs, identify vulnerabilities, and ensure effective system use. WHAT YOU'LL BRING: * Minimum 2 years of physical security experience. * College degree or relevant coursework in computer science (or equivalent experience). * 2+ years of technical experience with security systems technology, including CCTV, access control, and intrusion detection. * Desired experience with IP intercom, analytics, and perimeter security. * Strong IP networking skills. * Basic field troubleshooting techniques for low voltage systems. * Extensive knowledge of Windows operating systems and GSuite. * Excellent communication skills, both verbal and written. * Assertive, self-starter with a strong sense of urgency. * Outstanding integrity and customer-service skills. * Strong organizational skills with outstanding attention to detail. * Great teammate with a positive attitude. * Independent individual with strong problem-solving abilities, who thinks critically and creatively. * Willingness to travel as needed for remote office support. * Ability to work outside regular business hours to support global teams. * Scripting/software development experience is a plus.