Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an opening for a Personal Lines Support in our Houston, TX office.

Position Summary: The Personal Lines Support Representative is responsible for assisting Personal Lines with administrative tasks.

Supervisory Responsibilities: None

Essential Tasks:

• Assist customers with service requests by phone and email, process policy changes, assist with billing and claims
• Provide proof of insurance
• Identify opportunities to engage with customer
• Enthusiastically engage in company culture and corporate goals
• Identify complex requests and triage to designated Account Manager or carrier
• Maintain updated customer file including policy information, correspondence, and contact information
• Support Account Manager with processing changes and other tasks in the system
• Various other clerical tasks as instructed
  
  

Core Competencies:

• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual.
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
  
  

Experience and Education:

• High school diploma or equivalent
  
  

Licensing and Credentials:

• None
  
  

Systems:

• Experience with Microsoft Excel, Word, PowerPoint, and Outlook preferred
  
  

Physical Requirements:

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions