🌟 Join Brown Insurance Services as a Personal Lines Customer Service Representative! 🌟

Are you passionate about delivering exceptional service and support to clients? Do you thrive in a collaborative team environment? If so, this is the role for you.If you are ready to make a meaningful impact in a respected insurance agency, apply now and become a valued member of our team!

Responsibilities:

• Serve as the primary point of contact for personal lines insurance, responding to clients concerns with professionalism and empathy
• Process policy changes, and additions to meet clients' evolving coverage needs
• Assist clients with insurance policy renewals andrewrites
• Obtain quotes and coverage options for new policies and policy amendments based on client's needs
• Review policy with clients
• Handle policy cancellations and reinstatements while following company guidelines and regulations
• Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed
• Maintain accurate data entry in our management system
• Educate clients on various personal insurance products, coverage options, and risk management strategies
• Stay informed about industry trends, regulations, and advancements in personal insurance to enhance knowledge and service delivery

Requirements:

• High school diploma or equivalent
• Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry
• Thorough understanding of personal insurance products, including but not limited to auto, home, renters, umbrella, and personal liability insurance
• Familiarity with insurance policy terms, coverage types, and industry regulations
• Communicate effectively with clients, team members, and insurance carriers
• Strong problem-solving skills and the ability to address client concerns with empathy and professionalism
• Detail-oriented with exceptional organizational and time-management abilities
• Proficient computer skills, including experience with agency management systems and Microsoft Office Suite
• Ability to multitask and manage multiple priorities
• Active 4-40, 20-44, 2-20 License
• Prior experience (preferred)

• Base $50k - $55k based upon experience and license
• Competitive commission
• Bonus plan
• PTO included
• Health Insurance – Employer pays majority for the primary insured
• Dental/Vision/Aflac Available – Employee cost
• 401k After 12 Months - Employer 4% match

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