Job Summary: We are seeking a detail-oriented and customer-focused Personal Lines Customer Service Representative. The ideal candidate will possess strong written and verbal communication skills and be dedicated to providing exceptional service to both clients and our network of agents and carriers. This position involves managing various customer service tasks, including processing renewals, endorsements, and quotes, answering billing questions, responding to inquiries, and submitting claims.

Key Responsibilities:

• Process policy renewals, endorsements, and quotes accurately and efficiently.
• Respond to client inquiries in a timely and professional manner.
• Answer billing-related questions and assist with payment processes.
• Collaborate with agents and insurance carriers to ensure smooth communication and problem resolution.
• Submit and follow up on insurance claims, ensuring clients are well-informed throughout the process.

Qualifications:

• A valid P&C license is required.
• 2+ years of personal lines customer service experience.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Featured Benefits:

• Competitive salary with potential for bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and professional development.
• Supportive and collaborative team environment.