The People Service Delivery (PSD) team's mission is to run the best people focused service delivery business in the industry. We are seeking a person to lead our People Service Delivery Benefits Operations team. This is an internal-facing role that will be the business owner for scaling our people service delivery function while ensuring that all the stakeholders are involved and aligned throughout the process. This role will lead Benefits Operational Teams managing complex projects and driving improvement of operational execution related to Meta's employee lifecycle process. The ideal candidate for this role is someone who has built and managed high performing, operational teams focused on delivering People services at scale. A people leader who understands the value of maintaining healthy, collaborative cross-functional and supplier relationships through proactive communications and partnership. 12+ years of experience managing large-scale, global transformation/continuous improvement initiatives aimed at improving business processes, systems, and operations with demonstrable business results Experience problem solving using data, translating thorough examination and analysis into action Experience working in an cross functional environment, consensus building, collaboration, and getting colleagues onboard with benefits of transformational change Successful track record of being solution focused, ensuring the teams they support deliver high quality results in the most efficient and consistent manner possible by leveraging a "tech first" mindset Experience operating independently through ambiguity, being detail-oriented, and delivering results in a highly organized and structured manner Experience working in a shared service environment ensuring that customer satisfaction was front and center at all times Effectively builds relationships, collaborate with, and motivate cross functional teams across all levels Effective communication skills, including the experience defining and simplifying complex concepts and communicating them back to stakeholders Experience in requirement analysis techniques/methodologies and delivering business value through process improvement in high-tech operations space Knowledge and understanding of the tech / software industry business models and core processes Breadth of knowledge of LEAN tools and methodologies Experience being adaptable and resilient when faced with conflicting priorities, multitasking to get things done in a fast-paced, ambiguous environment Bachelor's degree in a technical, business, or operations discipline or equivalent experience