Location(s):

• MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR
  
  

Line Of Business: Human Resources(HR)

Job Category

• Corporate Services
  
  

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills And Competencies

• 1-2 Years of experience in Human Resources, Customer Service or data related field
• Strong oral, written and interpersonal communication skills in English (English required)
• Excellent customer service skills
• Passion for building effective HR processes and data analysis that deliver exceptional user experiences
• Understanding of end-to-end user experience for HR processes
• Ability to use existing procedures to solve routine or standard problems (problem solving skills)
• Business driven team-oriented demeanor (ability to work within a Team)
• Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed
• Sound judgement and discretion with sensitive information, escalating when appropriate
• Effective listening and growth mindset to service a diverse employee population
• Commitment to continual process improvement
  
  

Education

• Bachelor's degree or equivalent
  
  

Responsibilities

• Review data and troubleshoot process and inquiry resolutions to improve quality, efficiency and employee experience.
• Support operational work across the Moody’s People Team to drive efficient and consistent processes.
• Remain informed with current and innovative People practices, improving effectiveness of HR processes.
• Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moody’s culture throughout workstream.
• Leverage knowledge bases to provide consistent and attentive customer service to Moody’s employees.
• Provide guidance to employees on basic inquires across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner.
• Direct employees to the appropriate resources when needed. Escalate cases after reviewing against team guidelines, if further assistance is determined.
• Support prioritized employee cases when raised within the time zone.
• Establish strong working relationships across operations global and regional teams to support technology and HR processes.
• Process, verify and maintain documentation relating to all aspects of the employee life-cycle.
  
  

About The Team

People Connect is part of the umbrella of People Services and Solutions, and the Costa Rica hub is one of three hubs supporting Moody’s employees and managers, with a direct focus on Americas’ employees, and overseeing employee life-cycle matters as well as employee and manager questions.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.