See what you can do with Prophix®

Prophix is a fast-growing global leader in financial performance management. Ambitious finance teams use Prophix One™, our Financial Performance Platform, to improve the speed and accuracy of their decision-making with a harmonized user experience, stepping confidently into the next generation of finance.

Headquartered in Etobicoke, Ontario with offices in 16 cities, we work with a global network of partners across North America, South America, the UK, Europe, and Australia to serve thousands of finance leaders across nearly one hundred countries. Learn more about our offices here.

We are looking for a Pendo Content Specialist to manage and optimize our Pendo platform, ensuring a seamless user experience and effective in-app guidance. This role will focus on creating, maintaining, and analyzing in-app messaging, user onboarding flows, and product adoption strategies. The ideal candidate is detail-oriented, analytical, and experienced in SaaS product analytics or customer experience platforms.

 

What You Will Do

• Create and manage in-app guides, walkthroughs, tooltips, and announcements to enhance user engagement and product adoption.
• Troubleshoot technical issues, coordinate with Pendo support when needed, and optimize platform usage.

• Collaborate with Product, Customer Success, and Marketing teams to develop content that supports customer journeys.
• A/B test in-app messaging to improve engagement and effectiveness.
• Maintain a content calendar to ensure timely updates and relevancy.

• Track user behavior, engagement, and adoption metrics within Pendo, providing insights to stakeholders.
• Develop and maintain dashboards and reports to measure the effectiveness of Pendo initiatives.
• Identify trends and recommend improvements based on data-driven insights.
• Continuously optimize Pendo content and workflows to improve user experience.

 

What You Will Bring

To succeed in this role, you will need a combination of experience, technology skills, personal qualities, and education.

Required Qualifications

• Experience: 2+ years of experience in product analytics, customer experience, digital adoption, or a similar role.
• Technical Skills: Familiarity with Pendo administration, tagging, segmentation, and guide creation. Basic HTML/CSS knowledge is a plus.
• Analytical Abilities: Experience working with data, analyzing user behavior, and making data-driven decisions.
• Collaboration: Strong communication skills to work cross-functionally with Product, Customer Success, and Marketing teams.
• Project Management: Ability to manage multiple projects, prioritize effectively, and meet deadlines.

 

Preferred Qualifications

• Experience with SaaS platforms and customer journey optimization.
• Familiarity with CRM and marketing automation tools (Salesforce, HubSpot, Marketo, etc.).
• Knowledge of UX/UI best practices and digital adoption strategies.

 

Why join?

A solid foundation - and a bright future

Prophix has been a pioneer in finance technology for 35 years and counting. And to further our mission and vision, we’re proud to work with our investors, Hg Capital, to grow our business and expand our market share.

Community, culture, and purpose

Phixers (the extraordinary team at Prophix) pursue excellence by creating wins for all, driving continuous innovation, and building purposeful solutions for our customers and partners.

We reward hard work, but we also know that life outside of work is vital. That’s why we provide highly competitive compensation, vacation, and benefits packages, and encourage you to get involved in our many charitable, sports, or knowledge clubs and seasonal celebrations.

Through our Corporate Social Responsibility (CSR) program, we aim to create a lasting impact on the global community with meaningful programs and initiatives. Participate in fundraising activities and get paid to volunteer for causes that matter to you. Our CSR committee also collaborates with local and international charities to donate $50,000 to deserving projects each quarter we meet our profit goals.

Learn more about us on our Careers Page!

 

Apply now!

Prophix promotes a diverse, inclusive, and accessible workplace. If you feel like you are a great fit for this role, please apply. While we can’t guarantee an interview, we will consider the full breadth of your experience and background.

At Prophix, we are committed to creating a working environment that is barrier-free. Please advise our Recruitment team if you require reasonable accommodation during the interview and assessment process, and we will work with you to meet your needs.

 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.