Position - Pega – Production Support

Location - Dubai

• Experience leading a Pega application production support with Pega CSSA/ LSA certification.
• This position is a hands-on technical role primarily handling applications built on CLM KYC Framework/ Smart Investigate Framework.
• Extensive experience with debugging tools (Tracer, CB, Live UI).
• should have experience with CDD, EDD, FATCA, CRS related requirements.
• Should have knowledge on the DP, DT, Decision rules of pega, Activity all Integration related requirements, if it is well - known about Kafka related requirements should be an added advantage.
• Provide application support in accordance with standard guidelines within the agreed SLAs.
• Debug and identify production issues by analysing code and reproducing the issue in lower environments.
• Participate in high priority incident triage calls which may include but not limited to DB server issues, application server issues, Code issues, Data issues and network issues.
• Review service trends, identify themes, communicate risk and propose technical solutions.
• Monitor performance trends, system stability and trigger preventive actions.