Arbor Pediatrics is dedicated to caring, healing, and supporting families as they nurture their children’s health. We pride ourselves on a collaborative culture, continuous improvement, and a passion for delivering exceptional pediatric care.

Our Core Values:

• Empathy: We truly listen and put ourselves in families at ease.
• Passion: We bring energy and heart to everything we do.
• Collaboration: We work together, share ideas and lift each other up.
• Proficiency: We hone our skills, learn continuously, and deliver excellence.
• Dependability: We do what we say—our team and patients can always count on us.

Position Overview

We’re seeking an Operations Manager to streamline our clinic’s day-to-day, optimize processes, and empower our team to focus on patient care. You’ll work closely with the practice owner and leadership team to turn strategic goals into measurable results and ensure our operations run smoothly.

Key Responsibilities

• Clinical Operations & Workflow: develop, document, and refine operational processes (patient check-in/out, billing, inventory); monitor KPIs (patient wait times, billing cycle, supply usage) and drive continuous improvement
• Team Leadership & Development: supervise front-desk, billing, and administrative staff: hiring, training, performance reviews; lead weekly meetings and ensure To-Do’s and projects stay on track.
• Vendor & Facility Management: manage relationships with vendors (medical supplies, IT, facility services); oversee office maintenance and equipment servicing schedules.
• Financial Oversight: work with billing team to optimize cash flow, reduce denials, and maintain clean A/R; assist in budget planning, expense tracking, and monthly P&L reviews.
• Compliance & Quality Assurance: ensure HIPAA, OSHA, and state regulatory compliance; coordinate audit prep, credentialing renewals, and policy updates.

Qualifications & Skills

• 5+ years in medical practice operations, pediatrics preferred not required
• Bachelor’s degree in Business, Healthcare Administration, or related field
• Strong communicator & interpersonal skills
• Data-driven mindset; proficiency or eagerness to learn EMR systems (e.g., Epic, Athena)
• Exceptional organizational skills and attention to detail
• Adaptable problem-solver who thrives in a fast-paced environment
• Empathetic listener with a patient-first attitude

What We Offer

• Competitive salary
• Comprehensive benefits & 401(k) match
• CE allowance; leadership development opportunities
• Generous PTO; supportive culture; flexible school and family friendly schedule

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance