We seek a detail-oriented and customer-focused individual to join our Sales Support and Payment Processing Specialist team. This role involves efficiently handling payment processing tasks, supporting the sales team in daily operations, and ensuring a seamless experience for clients. The ideal candidate will have excellent organizational skills, a proactive attitude, and the ability to manage multiple tasks in a fast-paced environment. This position is in-person only.

Key Responsibilities:

Payment Processing:

• Accurately process customer payments, refunds, and account adjustments using the company's financial systems.
• Reconcile payment discrepancies and resolve issues promptly.
• Monitor and ensure timely invoicing and receipt of payments.
• Maintain accurate financial records in accordance with company policies and compliance standards.

Sales Team Support:

• Assist the sales team in preparing quotes and invoices, ensuring orders can be fulfilled in full and from the correct location(s).
• Coordinate with internal departments to ensure the smooth flow of orders from initiation to delivery.
• Manage and update customer databases, including contact information and shipping/billing addresses.
• Support the creation and distribution of sales reports and metrics for sales representatives on an as-needed basis.

Customer Interaction:

• Act as a supporting point of contact for payment details, account balances, and order statuses as needed.
• Provide exceptional customer service to resolve any billing, shipment statuses or other sales-related questions.
• Collaborate with customers and internal teams to address and resolve order or payment issues efficiently.

Qualifications and Skills:

Required:

• High school diploma or equivalent; a degree in Business, Finance, or a related field is a plus.
• Proven experience in payment processing, customer service, or sales support.
• Strong attention to detail and accuracy in financial transactions and documentation.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM software.

Preferred:

• Knowledge of accounting principles and experience with financial systems.
• Familiarity with sales processes and supporting functions.
• Ability to work independently and as part of a team in a dynamic environment.

Key Attributes:

• Proactive problem-solving skills with the ability to adapt to challenges.
• Strong organizational skills and ability to prioritize tasks effectively.
• Customer-centric mindset with a commitment to providing excellent service.
• Discretion and professionalism when handling sensitive financial and customer data.
• Ability to work in a fast-paced environment and respond to requests in real time. 

Schedule: Full-Time Monday - Friday (8:30 AM - 4:30 PM)

Compensation: $20 / Hour, Health Insurance and 401K Option is available after 90 days.

If you are a motivated individual who thrives in a supportive role, enjoys working with a dynamic team, and has a keen eye for detail, we encourage you to apply for this position.