The Payment Processor II obtains tax bills and amounts from multiple tax authorities nationwide and provides the information to the client. The role balances client payments and prepares payments in bulk to ship to the tax authorities on behalf of LERETA clients.
Reviews agency websites, make/receives phone calls or review internal tax reports to identify the tax amounts that need to be procured/paid and report the findings to the client in a timely manner
Balances client returns and assists with matching payment checks to vouchers/bills then prepares the packet for shipping to the appropriate tax authorities
Procures tax status for various properties / accounts according to department policies and procedures in accordance with the Service Level Agreements (SLA’s)
Tracks and maintains daily production / workflow and accuracy expectations data in order to submit a status report to management on a daily basis
Performs basic clerical duties such as copying, scanning and filing of property tax and other documentation
Initiates and submits check requests for agency fees and penalties
This position will perform other duties as assigned based on the needs of the department.
Core Competencies:
Ability to be extremely detail-oriented to ensure accuracy and avoid penalties and loss properties for LERETA and/or the client
Ability to work in a high-volume, fast-paced environment and effectively prioritize a varied workload between multiple systems and customers
Excellent time management and organizational skills
Ability to effectively conduct searches via the internet
Strong verbal and written communication skills
Professional and courteous with both internal and external customers
Ability to respond with urgency to team and management requests / reports
Required Education / Experience:
High School Diploma or equivalent
Proficiency with Microsoft® Office Excel, Outlook and Word
Typing speed of 35+ wpm (minimum)
Minimum of 1-year mortgage servicing experience; specifically, in the procurement and payment of property taxes
1+ years clerical and/or office experience
Excellent mathematical and analytical skills
Salary range: - $16.34 - $20.43
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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