Memorial Hermann Surgery Center Pinecroft is seeking a Patient Service Representative to join our outstanding front office team. Located in The Woodlands, TX, our center is a partnership between physicians and United Surgical Partners International, and is proudly affiliated with Memorial Hermann Health System. We specialize in providing high-quality outpatient surgical care in a comfortable, efficient setting. Our team is committed to delivering excellent patient experiences from check-in to recovery - and it all starts at the front desk. About the Role As a Patient Service Representative (PSR), you'll be the friendly face that welcomes patients and families to our center. This role plays a critical part in ensuring a smooth and positive experience, from registration through discharge. You'll handle patient check-ins, insurance verification, payments, and administrative support with a calm and professional approach. Key Responsibilities * Greet patients and visitors with a warm, professional demeanor * Check patients in and out of appointments and procedures * Verify insurance benefits and collect copays or balances as needed * Accurately enter patient information into the electronic system * Answer incoming calls and route messages appropriately * Maintain confidentiality of all patient information * Collaborate with clinical and business office staff to support smooth daily operations Who We Are Memorial Hermann Surgery Center Pinecroft offers a supportive work environment focused on teamwork, efficiency, and compassion. As part of the USPI network, we are backed by a national leader in ambulatory surgical care while maintaining a community-centered feel. We pride ourselves on delivering patient-first care in a setting where staff are respected and empowered. What We Offer * Competitive pay * Health, Dental & Vision insurance * 401(k) with employer contribution * Paid Time Off (PTO) and paid holidays * Health Savings Account / Flexible Spending Account options * Short-term and long-term disability * Tuition and education assistance * Employee Assistance Programs * Opportunities for growth and development Required Skills: * Excellent customer service and communication skills * Strong attention to detail and data entry accuracy * Ability to stay organized in a fast-paced environment * Comfortable using computer systems and scheduling software * Professional, empathetic, and courteous demeanor Required Experience: * High school diploma or equivalent required * At least 1 year of experience in a medical office, registration, or front desk role preferred * Knowledge of insurance verification and prior authorizations is a plus * Familiarity with EMR systems is helpful (e.g., NextGen, Cerner, Epic, etc.)