JOB REQUIREMENTS: Patient Service Representative Posting Number:
201104398 Employment Status: Full Time Job Family: Operations and
Administrative Services Position Overview Be The Difference Begins with
Great People. Are you looking for a new opportunity where you can make
the difference in the lives of students and faculty? We\'re always
looking for highly talented individuals to join our team people who
think big, care deeply, and believe in being the difference in their
work and community. We prioritize student success, access to education,
and service in our work to educate well-rounded servant leaders who
transform their fields, our society and the world. Our Catholic, Jesuit
approach emphasizes student engagement with the world around them and
formation of the heart and mind. We believe in our mission: The search
for truth, the discovery and sharing of knowledge, the fostering of
personal and professional excellence, the promotion of a life of faith,
and the development of leadership expressed in service to others. These
core values guide our relationships with our students, each other, and
our community. Marquette University offers a rich and competitive Total
Rewards package including medical, dental, vision, 403(b) with up to 8%
university match, generous time off package, and tuition benefits for
employees, spouses, and dependents with no payback requirement! For more
information, please view the
https://www.marquette.edu/ca/hr/documents/total-rewards-guide-2025.pdf.
The Patient Service Representative position provides a critical
interface with the patient and health care delivery system in the
Medical Clinic And Includes Primary Responsibilities For Patient
reception, appointment scheduling, medical record management, patient
billing and telecommunications for the clinic. Extensive knowledge of
overall clinic operations and Medical Clinic policies and procedures is
required to manage patient intake and flow from the front desk area. The
Patient Service Representative is expected to exercise judgment and
initiative in handling front desk activities, identifying problems and
seeking and implementing solutions. This position is cross trained to
provide back-up front desk coverage at the Counseling Center and Student
Wellness Unit. This position is on a 10-month per year cycle. This is
your next opportunity to join an organization that invests in their
employees\' career journey by diversifying their skills, deepening their
expert knowledge, encouraging a healthy work-life balance, focusing on
personal wellbeing, providing leadership training, and sustaining a
culture of respect and inclusion. Duties and Responsibilities 1.
Telecommunications greeting patients and others, manages large call
volume, verifies eligibilities, explain P&Ps, handles sensitive and
confidential information, refers, or consults other staff as needed 2.
Patient Scheduling Schedule appointments for students: assess urgency,
nature, and /or severity of medical needs following established
guidelines. Equitably schedule patient appointments to available
providers. Notifies patients/clients of provider absence and reschedules
their appointments. Assist patients with self-check-in process when
needed. 3. Medical Record Services Processes release of information
using established policies and procedures. Scans outside documents, lab
orders, physician orders, radiology into medical records system.
Accesses computer system for medical record management. Clarifies,
corrects, and updates name changes, and other demographics, detect chart
duplicates and follow through with the corrections. 4. Patient Billing
and Insurance Collect insurance information for international
students/mandated insured students. Enter insurance information for
student athletes and international students into the medical records
system. Verify insurance status for international student insurance.
Collect fees for services in th medical clinic. Completes nightly
\"close out\": deposit report, CRV\'s, balances monies taken in for the
day. Send out monthly billing via email and mail services. Complete
annual PCI compliance training 5. Other/Miscellaneous Maintains neatness
and overall appearance of file area and front desk/reception area.
Responds quickly and appropriately to emergency situations (fire,
patient emergency, etc.). Maintain knowledge of emergency procedures
through participation in scheduled drills, classes and personal review.
Attend department meetings. Attend training sessions to enhance
communication skills, skills in dealing with the public and customer
service when offered. General immunization compliance assistance. Direct
patients to the patient portal. Explain immunization policy and
requirements. Assists with special projects as directed. 6. Provide
Counseling Center Front desk back up coverage including scheduling
appointments, answering phones, providing information on services and
resources both on and off campus, transferring calls using multi-line
switchboard, scanning documents, data entry, making copies and other
routine office tasks. Provide Student Wellness front desk reception
coverage and assist visitors with wayfinding. \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: Required Knowledge, Skills and Abilities
High school diploma A minimum of one year of related experience
Experience in a fast-paced clinical environment such as a primary care
or urgent care setting Requires ability to deal respectfully with
students, patients/clients, parents and general public Excellent
Customer service & organizational skills Ability to multi-task Basic
computer skills and knowledge of Microsoft Word, Microsoft Excel,
SharePoint, Power Point Experience with use of Electronic Health Record
OSHA / HIPPA trained: Confidentiality, privacy and security of health
information is essential Extensive understanding of all medical record
laws to protect, ensure and strictly maintain security, privacy,
integrity and confidentiality of all health care information Able to use
credit card machine Professional and effective oral and written
communication skills A professional practice style compatible with and
supportive of Marquette\'s mission Preferred Knowledge, Skills and
Abilities Experience in a college health setting Understanding of Basic
Medical Terminology Department: Marquette Medical Clinic Posting Date:
05/07/2025 Closing Date: To apply, visit https://apptrkr.com/6214231 It
is the policy of Marquette University to provide equal employment
opportunities (EEO ) to all employees and applicants without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, protected veteran status or any other
applicable federal or state-protected classification. Copyright 2025
Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://apptrkr.com/6214231 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.