CLASSIFICATION: Hourly, Non-Exempt

LOCATION: Various

JOB SUMMARY: Responsible for assisting the care team (provider, medical assistant, behavioral health provider, etc.) by coordinating services for patients who are part of the assigned panel, especially those with serious, complex, chronic or psychosocial issues.

ACCOUNTABLE TO: Office Manager

JOB DUTIES: Responsible for facilitating access to appropriate health services by assisting with the coordination of referral, admission, discharge and/or transfer of patients to specialty care, hospitals, nursing homes, rehabilitation facilities, or board and care facilities, including the following:

• Provide an effective communication link between patient, medical staff, behavioral health staff, rehabilitation facilities, and hospitals.
• Assist in coordination of care with other providers in the community, ensuring that information goes when and where it is needed.
• Facilitate provider communication at regular intervals throughout patient’s hospitalization or stay at other facilities.
• Coordinate with the Board & Care Administrator to ensure all patients who are to be seen by the provider are at the facility on the date and time of the scheduled visit.
• Assist the provider and Medical Assistant on the day of service in coordinating recommended additional services.
• Ensure all patients in their assigned Board & Care have CCCHC assigned as their Primary Care Physician.
• Track, coordinate, and ensure all patients in their assigned Board &Care receive all of the physician ordered preventative services.
• Assist the Board &Care Administrators with Medi-Connect, HMO, and all other Health Plan issues.
• Coordinate requested training for their assigned Board & Care Administrators and their staff.
• Assists the Board & Care Administrator in accessing CBAS Programs for their patients if requested by the provider.
• Identify services not currently provided in assigned Board & Care and work with the Director of Business Development to coordinate those services.
• Coordinate and provide an array of activities for their assigned Board & Care patients.
• Track and resolves all issues involving CCCHC that arise in their assigned Board &Care.
• Maintain ongoing communication with discharge planners, case managers, and care coordinators at facilities to which patients are periodically admitted.
• Ensure all patients are tracked and data entered into systems for follow-up and reporting.
• Coordinate with medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
• Maintain patient confidentiality and data integrity in accordance with Health Information Portability Accountability Act (HIPAA) regulations and maintain security of protected health information (PHI)
• Punctuality and Attendance: This is an essential job duty for CCCHC’s employees given the impact on patients.
• All other duties as assigned.
• Consistently demonstrate and uphold CCCHC’s principle of providing quality health and human services to the medically underserved and low-income populations in a culturally sensitive manner.
  
  

Special Knowledge, Skills, Abilities And Attributes

• Demonstrated ability to exercise sound judgment.
• Ability to communicate clearly and concisely.
• Ability to plan and be organized, work well under pressure, take initiative and be flexible and cooperative.
• Ability to work effectively with both employees and managers.
• Ability to convey a positive and professional image to patients and employees.
• Must have knowledge of medical terminology/abbreviations.
• Demonstrated proficiency in various PC applications, including E-mail, Microsoft Excel, and Word, Internet, and networking devices.
• Ability to use a computerized patient system (EMR)
• Must be able to make decisions and perform job duties with minimal supervision.
• Required to know, follow, and enforce safe work practices, and be aware of company policies and procedures related to job safety, including safety rules and regulations.
  
  

Education And Experience Requirements

• High school diploma or GED required.
• Bilingual in English and Tagalog preferred.
• Medical Assistant Certification and prior experience preferred.
  
  

Central City Community Health Center offer a dynamic work environment with competitive salaries and benefits. Central City Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Central City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.