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Day - 08 Hour (United States of America)

This is a Stanford Health Care Tri-Valley job.

A Brief Overview

The Patient Care Coordinator Lead assists with the administration aspects of day-to-day patient care coordination team and operations of the Physical and Sports Medicine Department. In addition to their administrative responsibilities, this role is also responsible for all duties and functions of the patient care coordinator role for the Physical and Sports Medicine department.

Locations

Stanford Health Care Tri-Valley

What You Will Do

• Performs proficiently in the regular duties of a Patient Care Coordinator - scheduling services, including scheduling/rescheduling of new and returning patients. Verifies insurance information and registers the patient. Other office duties include performing updates in Epic, coordinating patient classes, managing referrals, managing patient account and billing work ques.
• Assists with PCC staffing, scheduling, and PTO requests.
• Assist in ensuring standard work assignments are followed by the PCC team.
• Attends monthly front desk leadership meetings.
• Compiles and reports daily snapboard data & department weekly/monthly metrics.
• Assist with patient escalations & service recovery.
• Assists with onboarding and training of new employees.
• Greets patients and manages phone calls
• Provides information on various department clinical programs to patients during patient scheduling/intake call.
• Schedules new and returning patient appointments.
• Coordinates virtual and in-person classes and support groups
• Manages referral, patient and billing workques.
• Sends communication to referring physician offices when appropriate.
• Scans patient related documents for various clinical programs.
• Requests relevant laboratory or imaging data in preparation for patient visits.
• Builds customer relations through positive interaction with patients and other hospital departments.
• Consistently and accurately registers patients in Epic with all required information and keeps up with new registration requirements.
• Responsible for obtaining insurance and/or employer authorization as applicable.
• Responsible for explaining benefits and co-payments to patients as applicable.
• Responsible for subpoena and medical record requests, locating medical reports in various systems.
• Ensures the daily review of email, messaging & EPIC systems for department communications.
• Participates in department in-services.
• Participates in and assists in leading process improvement projects.
• Assists in developing and implementing new workflows for the PCC team.
• Performs annual education modules and HealthStream education requirements on time.
• Assists with inventory and replacement of supplies by ordering or notifying supervisor.
• Attends huddles and mandatory in-service meetings.
• Ability to work flexible schedules and varying locations, as assigned.
• Accepts assignment of other duties as needed, receives training and/or orientation.
• Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Healthcare – Tri-Valley patient-experience and represents a framework for patient-centered interactions
  
  

Education Qualifications

• Associate's Degree Preferred
  
  

Experience Qualifications

• 3+ years to 5 years medical office experience Required
  
  

Required Knowledge, Skills And Abilities

• Excellent communication skills.
• Excellent phone and computer skills.
• Working knowledge of medical terminology.
• Working knowledge of insurance terminology.
• Strong organization skills and attention to detail.
• Able to lead by example.
• Excellent customer service perspective.
  
  

These Principles Apply To ALL Employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination
  
  

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $25.38 - $33.50 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.