UW Medicine's Patient Accounts and Support Services has an outstanding opportunity for a Patient Account Representative (PAR) Lead WORK SCHEDULE 40 hours per week Day Shift 100% Remote POSITION HIGHLIGHTS Work closely with the Patient Accounts Support Services leadership team Have influence over a team and showcase your leadership skills Be a part of a team that is passionate about providing excellent services to patients and staff JOB RESPONSIBILITIES Assist in the establishment of standards, policies, and procedures Assist with development and maintenance of billing and follow up reference documents Coordinate with supervisor in assigning, reviewing and monitoring quality and timeliness of work and identifying training needs of Patient Account Representatives Assist in orienting and training new staff and retraining current staff Analyze and review appeals and provide feedback to Patient Account Representatives Assist Patient Account Representatives with obtaining information necessary to obtain retroactive authorizations including letters of medical necessity Participate in the PASS closing rotation Participate in special projects Serve as a Super User for system upgrades and changes Understand and interpret complex requirements and be able to prioritize and manage updates from multiple sponsors, both federal and non-federal Work collaboratively with other UW Medicine Departments REQUIREMENTS High School graduation or equivalent AND three years of experience in patient accounting, customer service or a related office environment. OR equivalent education/experience ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.