Job Purpose

The Patient Access Scheduling Coordinator plays a crucial role in ensuring a seamless patient experience by facilitating the pre-registration process and managing appointment schedules. This position requires strong organizational skills, attention to detail, and excellent communication abilities to effectively interact with patients, healthcare providers, and insurance companies.

Duties & Responsibilities

• Collect and verify patient demographic and insurance information prior to appointments
• Ensure all necessary documentation is completed and accurately entered into the EMR system
• Communicate with patients to gather required information and answer any pre-registration questions
• Assist patients with any issues related to insurance eligibility and coverage
• Coordinate and manage patient appointments efficiently, considering provider availability and patient needs
• Utilize scheduling software to book, confirm, and modify appointments as needed
• Follow up with patients to confirm appointments and provide any necessary pre-visit instructions
• Monitor and manage appointment cancellations and rescheduling to optimize the schedule
• Work closely with clinical staff, providers, and administrative teams to ensure smooth patient flow and address any scheduling conflicts
• Communicate effectively with insurance companies to verify eligibility and obtain authorizations as needed
• Provide exceptional customer service to patients, addressing inquiries and concerns in a professional and friendly manner
• Assist in resolving any issues related to scheduling or pre-registration promptly
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
  
  

Qualifications

• High school diploma or equivalent; associate's degree in healthcare administration or related field preferred
• Previous experience in a healthcare setting, particularly in patient registration and scheduling, is highly desirable
• Strong computer skills, including proficiency in scheduling software and electronic health records (EHR) systems ex. NextGen, EPIC
• Excellent Bi-lingual communication and interpersonal skills, with a strong focus on customer service
• Ability to multitask and work effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction
  
  

Working Conditions

• May require occasional evening and/or weekend hours to accommodate patient schedules
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.
• One late night per week required (10:00 a.m. - 6:00 p.m. shift) and one Saturday per month (9:00 a.m. - 2:00 p.m.) with a day off during the week.
  
  

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit-based factors, or any other characteristic protected by federal, state or local law.