At Virginia Garcia Memorial Health Center, we honor all members of our community and acknowledge the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farm workers and a view to removing barriers to health care. We strive to provide an environment that welcomes and values the people we employ and serve. If you are unsure whether you meet all the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply. Job Summary: The Patient Access Representative 2 (PAR 2) communicates with patients, providers and other community members and provides exemplary customer service to Virginia Garcia's standards. This position provides support to the patients and clinical staff of Virginia Garcia. Essential Duties and Responsibilities: * Perform the duties of the Patient Access Representative 1 (PAR 1) plus the additional duties listed below: o Route encounters for lab/imaging tests, referrals, refills, etc. o Schedule behavioral health and mental health appointments. o Respond to emails, phones calls from patients with My Chart problems assisting them and resolving the issue, or escalating it as needed. o Lead Call Center huddles and communicate huddle topics to the department. o Handles all types of incoming calls, with exception to provider calls, following VG workflows and procedures. o Handles and processes MyChart requests following VG's workflows and procedures. * Perform other duties as assigned. * Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA Requirements: The PAR 2 will have access to PHI during the course of their work activities. Applying the minimum necessary standard of HIPAA, the designated record sets to which this employee may have access include: patient demographic information in the practice management system, and chart notes, incoming records, reports, results, consultations, etc. The PAR 2is required to read the content of these records only the extent needed to accomplish the assigned task. Knowledge, Skills and Abilities: * Skill and ability to effectively perform the PAR 1 position as demonstrated through either successful job performance as a PAR 1 and PAR 2 via training and assessment at Virginia Garcia. * Ability to work in a fast-paced and demanding environment with changing priorities and competing deadlines. * Excellent customer service skills with patients, other Virginia Garcia staff members and community members. * Proficient with Microsoft office suite (Word, Excel, Outlook, PowerPoint). * Proficiency in English, both spoken and written required. * Bilingual Spanish/English, both written and spoken language preferred. Education and Experience: * High school graduate or equivalent. * Successful completion of Virginia Garcia's PAR 2 training following at least 120 days of employment as a PAR 1, or minimum of one year of relevant call center work experience in a primary care healthcare setting. * Previous clinical experience in ambulatory health care setting with knowledge regarding medical terminology preferred. * Multi-line telephone experience preferred. Behavioral Competencies: Accountability: Role model VG's mission, vision, and shared values Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations Teamwork: If someone needs help, help them Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work Confidentiality: Maintain strict confidentiality and respect the privacy of others Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work Respect: Demonstrate consideration and appreciation for co-workers and patients Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others Immunization: Staff members must meet immunization requirements as stated in VGMHC's immunization policy and state and federal guidelines. Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes fairness in placement, promotion, transfer, rate of pay, and termination.