Job Summary

The Parts and Customer Support Representative is responsible for delivering exceptional service and technical support to customers by assisting with order placement, quoting, parts identification, and product delivery coordination. This role requires strong communication skills, attention to detail, and comprehensive parts knowledge. Candidates must have a minimum of 4 years of experience working with automotive, diesel, or heavy-duty parts in a customer service or technical support capacity.

Key Responsibilities

• Communicate with customers via phone and email to assist with orders, quotes, returns, and product inquiries
• Accurately identify and quote parts based on customer needs and technical specifications
• Work with vendors to check availability, pricing, lead times, and obtain special quotes
• Resolve customer concerns or complaints using established procedures and technical knowledge
• Collaborate with warehouse and inventory control teams to ensure accurate fulfillment and timely delivery
• Support inventory management by identifying and resolving discrepancies
• Operate in compliance with Alliant Power's Quality Management System
• Assist coworkers and other departments as needed to ensure customer satisfaction
• Provide feedback on system/process improvements
• Perform other related duties as assigned

Performance Factors

All Alliant Power employees shall exhibit the following:

1. Attendance and dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and are conscientious about assignments.
2. Communication/listening: The employee communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Listens to others and allows them to make their point.
3. Relationships with others: The employee works effectively and relates well with others including superiors, coworkers, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
4. Safety and security: The employee actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
5. Quality and continuous improvement: The employee promotes organizational effectiveness by anticipating and dealing with problems. Encourages others to suggest improvements to work processes, and persistently focuses on quality, as well as on results. Seeks ways to improve productivity and effectiveness by identifying sources of mistakes and determining or suggesting a course of action to prevent their recurrence.
6. Teamwork: The employee is a team player who contributes valuable ideas, opinions and feedback. Communicates openly and honestly and can be counted on to fulfill commitments made to others.

Skills & Qualifications

Minimum of 4 years experience in a parts-related role (automotive, diesel, or heavy-duty industries required). Excellent verbal and written communication skills. Customer service or sales experience preferred. Strong technical knowledge of parts and components related to engine repair. Proficient in Microsoft Office and accurate data entry. Highly organized with strong problem-solving and multitasking abilities.