SALARY: $25.00 per hour

OPENING DATE: 4/22/2025

CLOSING DATE: 5/6/2025 11:59 p.m.

UNIT: Unaffiliated (Part-time position)

DEPARTMENT: Registration

REPORTS TO: Registrar

Principal Responsibilities

• Assists students with registration and records-related questions.
• Processes requests for records verifications and transcripts.
• Maintains, updates, and adjusts student records in accordance with College procedures/policies.
• Assists in the preparation of department reports.
• Communicates and provides support to department personnel.
• Researches financial/academic appeals, handles preparations and logistics of TAC meetings, and records decisions on student records.
• Coordinates document retention and purging in accordance with State/College retention policies.
• Maintains documentation, processes approved/denied appeals, and responds to all student inquiries regarding appeal process and decisions.
• Assists with the preparation of correspondence to students regarding appeal decisions and assists with compliance with court orders/subpoenas.
• Assists students with completion of Tuition Chargeback Forms, determines eligibility, processes documentation, and responds to all student inquiries regarding Tuition Chargeback process and decisions.
• Provides administrative support to the academic scheduling process.
• Provides e-mail and telephone coverage for Registration Office.
• Assists with commencement planning.
• Performs other duties as assigned.
  
  

Minimum Qualifications

• Associate degree
• Two (2) years’ experience in a customer-service-related position
• Strong administrative, organizational, and computer skills with knowledge of Microsoft Office
• Ability to deal positively with a diverse population
• Strong communication skills and the ability to make independent decisions
  
  

Preferred Qualifications

• Bachelor degree
• Bilingual (English/Spanish)
• Ability to work independently and within a team-oriented setting
• Ability to use discretion and judgment
  
  

Supplemental Information

SCHEDULE: Part-time position, up to 20 hours per week

Monday through Thursday, 10:30 a.m. - 3:30 p.m.