About North Shore Community College: North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE). Job Description: Part-Time Special Programs Coordinator - CRM System Administrator Campus Location: Lynn Campus, Occasional Travel to Danvers Campus Required Work Schedule: Monday-Thursday 9am-2pm 20 hours a week Non-benefited; MCCC unit position SALARY: $33.95/hour GENERAL STATEMENT OF DUTIES: This position plays a key role in maintaining and optimizing the college's Customer Relationship Management (CRM) system. Duties include maintaining communication workflows, managing application processes (including general, early college, and selective programs), ensuring accurate data entry and reporting, and assisting with application processing. The position also provides CRM training and support to staff, monitors for fraudulent activity, manages duplicate records, and supports new student experience initiatives. Collaboration with cross-departmental partners and use of college data systems are essential to enhance enrollment strategies and ensure a seamless student experience. ESSENTIAL FUNCTIONS: * Develops, implements, and tracks the effectiveness of on-campus, off-campus, and online student recruitment activities targeting a varied student body, including increasing diverse and multicultural populations. * Maintains communication plans with inquiries, applicants and new registered students through the college's CRM. * Maintains accurate data entry of recruitment activities within NSCC student information system, CRM, in order to provide accurate recruitment and admissions statistical reports. * Assists Enrollment processors as needed with application processing/entry/document collection within Banner. * Assists with the Selective Admission application process, including but not limited to: maintaining the application and requirements, processing applications, assisting students with the application, decision processing, responding to student emails. * Provides detailed tracking reports regarding student interests and route to the appropriate staff. * Create and manage applications within the CRM for general, early college and selective programs. * Assist in developing a practical and working knowledge of processes within the CRM; interact with key college partners to recommend solutions that best meet the strategic needs of the division. Including creating and maintaining step by step training documents. * Account creation and training for new administrative CRM users in various NSCC offices, including individualized account setup and live training, as well as written and video training materials. * Manage duplicate student account cleanup in conjunction with the offices of enrollment and registrar. * Assist the Admissions and Enrollment team with fraudulent account detection. * Utilizes college reporting software including Recruit, Cognos, Zogotech and Navigate. * Assist with the implementation of Student Experience Systems to ensure the student experience and enrollment process is satisfactory. Provides training to staff on new software and databases. Requirements: * Bachelor's degree in Education, Counseling, Psychology, Business Administration, Mathematics, Computer Science, or other field related to area of assignment; with three (3) years experience and/or training involving area of assignment, which may include college registration, academic advisement, career development, career experience, training, curriculum development, audio/visual or graphic production, grant administration, budget development, program/project management, event planning, administrative work in an academic environment, or personal computer operations; or an equivalent combination of education, training, and experience. * Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment. PREFERRED REQUIREMENTS: * At least two years of experience maintaining a CRM system * At least two years of experience with Microsoft Dynamics of Microsoft Power Platform * Experience at a community college * Experience with Banner Additional Information: North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affirmative Action and Compliance Officer, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights: [email protected] Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here. In alignment with our mission to provide accessible, affordable, and rigorous educational and employment opportunities, NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process, and to support fulfilling essential job functions. If you need a reasonable accommodation, please reach out to our ADA/504 Coordinator: [email protected] Application Instructions: TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration: * Cover Letter, describing your qualifications and experience * Resume/CV * Applicants selected for an interview will need to provide the names, address, email and telephone number of at least three current professional references. [References won't be contacted without application notification] First consideration will be given to those who apply by May 13, 2025.