Boston Athenaeum

Membership and Visitor Services Coordinator

The Membership and Visitor Services Coordinator ensures seamless member outreach and exceptional front desk services. They are responsible for maintaining accurate CRM data, supporting member retention and recapture efforts, and assisting with mailings, communications, and member services. Reporting to the Membership Manager, the Coordinator works closely with colleagues in the Membership team to advance the Boston Athenaeum’s mission of fostering member engagement and institutional excellence.

This is a part-time position that includes Saturday.

Duties & Responsibilities

Member and Front Desk Services

• Serves as the first point of contact for members, guests, and visitors during the evening and weekend hours, ensuring a welcoming and informed experience.
• Collect admission and program fees, manage member and visitor check-ins, process gift shop transactions, and handle parking passes.
• Inform prospective members about membership benefits and lead member recruitment tours as needed.
• Liaise with Circulation staff at the front desk to provide support with checking in and out books to patrons when necessary.
• Support and attend member-focused events as required.
  
  

Membership Processing and Retention

• Processes new memberships and renewals, including notifying and assisting those with failed membership transactions.
• Assist with lapsed member campaigns and recapture efforts to reduce churn.
  
  

Member Outreach and Communication

• Provides member outreach and follow-up calls to maintain communication with members.
• Works with Membership and Visitor Services Lead to handle lapsed membership renewal calls.
• Assist with production of membership renewal acknowledgement letters (RENACK), new member packets (NMP), and renewal notices as needed.
  
  

Data Management and Reporting

• Maintains all membership-related materials, files, and data on the drive.
• Updates the CRM with returned mail information.
  
  

Qualifications & Requirements

• Minimum of one year’s experience in a similar role with related duties
• Ability to proactively assess needs, think critically, and offer flexible solutions while maintaining a positive, professional demeanor
• Strong communication, organizational, and multitasking skills, with customer service experience preferred
• Experience with CRM preferred
  
  

TO APPLY : Please submit a cover letter and resume at the link below

The Boston Athenæum is an equal opportunity employer. We encourage individuals of diverse backgrounds to apply and are committed to hiring individuals who value a diverse and inclusive work environment. The Boston Athenæum is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation, please contact HR Generalist Nora Conley at [email protected]

About The Boston Athenaeum

Founded in 1807, the Boston Athenæum is located at 10½ Beacon Street on Beacon Hill. A distinguished membership library and cultural institution with a long history at the center of intellectual life in Boston, the Athenæum hosts events year round and supports a dynamic exhibition program. It is welcoming to all, a place that nurtures a sense of wonder and delight in sharing the joy of physical books, maps, prints, and other works of art, and a place that fosters community and civil discourse as members and visitors connect and converse.

The Athenæum’s collections are housed within a National Historic Landmark that is widely regarded as one of the most beautiful libraries in the world. The reading rooms—including the barrel-vaulted fifth floor—have served as a haven and inspiration to countless writers and researchers. The library maintains over 600,000 volumes with strengths in history, biography, and literature, as well as fine and decorative arts. Notable holdings include primary materials on the American Civil War; the largest portion of President George Washington's library; a first edition of Audubon's The Birds of America ; a 1799 set of Goya's Los caprichos ; one of the most extensive collections of contemporary artists' books in the United States; and numerous artworks, including portraits of notable Americans such as Hannah Adams, John Marshall, and Alexander Hamilton, and by artists such as Gilbert Stuart, John Singer Sargent, Allan Rohan Crite, and Polly Thayer Starr. Membership is open to all, and visitors are warmly welcomed.