Description

Location: Harvard Square, Cambridge, MA

About Us

Lovestruck Books is Cambridge’s first-of-its-kind romance bookstore, dedicated to celebrating love in all its forms. Located in the heart of Harvard Square, we’re more than a bookstore—we’re a cozy, inclusive hub for readers who believe in the magic of love stories.

In addition to our book-filled shelves, we host exciting events and offer a charming café and wine bar that bring our space to life. At Lovestruck, everyone is welcome to explore without judgment and find their literary soulmate.

Role Overview

As a Part-Time Events Coordinator at Lovestruck Books, you'll blend event management, merchandising, customer service, and sales expertise. Your primary responsibilities include supporting event planning, execution, and follow-up, while also contributing to daily store operations. This role requires a consummate professional who can seamlessly integrate with our team while representing our bookstore to authors, publishers, and the community. The position is part-time with evening and weekend availability required.

Responsibilities And Duties

Event Management

• Coordinate event setup, including arrangement of furniture, audiovisual equipment testing, and creation of welcoming spaces
• Professionally welcome and check in attendees, manage crowd flow, provide information, and address issues with poise
• Compile comprehensive event analytics including attendance, sales figures, and customer feedback for management and publisher reports
• Update company website with event information and outcomes
• Assist in planning, coordinating, and facilitating monthly book clubs
  
  

Customer Experience

• Deliver exceptional customer service by actively engaging with visitors, providing thoughtful book recommendations, and creating a positive shopping environment
• Demonstrate in-depth knowledge when discussing books, authors, and genres
• Handle customer inquiries and concerns with professionalism and effective resolution skills
• Process transactions and special orders accurately and efficiently
  
  

Store Operations

• Maintain high standards of store presentation, including creative and organized book and merchandise displays
• Collaborate proactively with team members to achieve sales goals and enhance store operations
• Participate constructively in team meetings, contributing ideas and supporting colleagues
• Handle telephone and in-person inquiries with professionalism and accuracy
• Stay current with literary trends and new releases
• Create compelling book reviews for in-store displays and social media platforms
• Demonstrate flexibility by taking on additional responsibilities as needed
  
  

Requirements

What We're Looking For:

• A passionate team player who thrives in a collaborative bookstore environment
• Strong communication skills and professional demeanor when interacting with customers, authors, publishers, and colleagues
• Ability to represent Lovestruck Books with professionalism in all situations, from casual browsing to formal author events
• Initiative to contribute to team goals while maintaining individual responsibilities
• Adaptability and problem-solving abilities, especially during busy events or unexpected situations
  
  

Qualifications

• Previous retail or customer service experience required; prior bookstore and events coordination experience preferred
• Experience with POS systems preferred
• Passion for books and literature; interest in romance literature preferred
• Excellent communication and interpersonal skills
• Must be able to lift up to 25lbs
• Ability to work effectively in a team environment
• Basic computer and cash handling skills
• Flexibility to work events and bookselling shifts that include evenings, weekends, and holidays as needed
• This role offers the opportunity to become an integral part of our bookstore community while developing skills in event management, bookselling, and customer service in a dynamic literary environment.
  
  

Application Process

To apply, submit a cover letter outlining your experience and a resume.

Equal Opportunity Employer

At Lovestruck Books, we believe that diversity enriches our workplace and enhances our ability to serve our community. We embrace diversity in all its forms, including but not limited to age, race, ethnicity, gender identity, sexual orientation, disability, religion, nationality, and educational background. We actively seek to attract, develop, and retain talented individuals from diverse backgrounds and are committed to fostering an inclusive environment where all employees feel valued, respected, and supported.

Embark on this enchanting journey at Lovestruck Books. Apply now to be part of our story!