Job Description

About Us:

Vanport Mechanical & Fire Sprinklers, Inc. is a trusted provider of HVAC and Fire Sprinkler services, committed to delivering top-notch service to our customers. We are seeking an outgoing and organized individual to join our team as a Part-Time Dispatch & Customer Service Representative. If you enjoy helping people, solving problems, and keeping schedules running smoothly, we’d love to hear from you!

Key Responsibilities:

• Serve as the primary point of contact for customers, assisting them with service requests and scheduling.
• Dispatch and coordinate service technicians based on priority and availability.
• Process work tickets and ensure accurate documentation of service calls.
• Order parts and materials needed for service repairs.
• Send reminders for upcoming maintenance and service appointments.
• Handle general office tasks, including data entry, email communication, and follow-ups.
• Socail Meadia marketing - Facebook, Instagram, LinkedIn,
• Participate in on-call dispatch approximately one week per month to assist with after-hours service requests.
  
  

What We're Looking For:

• Strong communicator who enjoys talking with people and assisting them with their needs.
• Highly organized and detail-oriented, capable of juggling multiple schedules.
• Experience in dispatching, scheduling, or customer service (preferred but not required).
• Ability to problem-solve and think on your feet.
• Basic computer skills for processing work orders and managing schedules.
  
  

Compensation & Benefits:

• Part-time position (hours to be discussed).
• No benefits initially, but after one year, eligibility for the 401(k) program.
• Paid Time Off (PTO): Earn 1 hour for every 40 hours worked.
• On-call pickup time: Approximately one week per month.
  
  

If you’re a people person with strong organizational skills and looking for a flexible, engaging work environment, we encourage you to apply!

Company Description

• Mission Statement: Vanport is dedicated to providing high-quality mechanical and fire sprinkler solutions with an unwavering focus on safety, customer satisfaction, and innovation.
• Vision Statement: To be the leading service provider in HVAC and fire sprinkler systems, recognized for our commitment to quality and continuous improvement.
• Core Values:
  
  

○ Customer First: Our customers are our top priority.

○ Quality Is Everyone’s Job: Every team member is responsible for upholding high standards of work.

○ Continuous Improvement: We believe in making everything better—every day, every project.

○ Respect and Teamwork: We respect and support each other, creating a collaborative environment that values diversity and teamwork.

• Mission Statement: Vanport is dedicated to providing high-quality mechanical and fire sprinkler solutions with an unwavering focus on safety, customer satisfaction, and innovation.
• Vision Statement: To be the leading service provider in HVAC and fire sprinkler systems, recognized for our commitment to quality and continuous improvement.
• Core Values: ○ Customer First: Our customers are our top priority. ○ Quality Is Everyone’s Job: Every team member is responsible for upholding high standards of work. ○ Continuous Improvement: We believe in making everything better—every day, every project. ○ Respect and Teamwork: We respect and support each other, creating a collaborative environment that values diversity and teamwork.