You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

At Bose, we are entirely self-funded, and enabling growth year after year takes careful planning, talent, capability, and passion. Through a broad variety of specialties and disciplines, the Finance team enables the business to make the decisions and investments, at the right times, to ensure the long-term financial viability of the company.

Job Description

Job Responsibilities/Deliverable:

• Mainly handle various types of orders for Australia & New Zealand customer, ensure efficient operation of order fulfillment processes from order receiving to invoicing.
• Attainment of order management service levels commitments to accounts and sales management.
• Oversee stock situation to ensure sufficient supply, alert sales team or customers of goods shortage and further arrival schedule.
• Ensure timely shipment, coordinate credit control, customer complaints and other issues.
• Proceed special orders, including return, goods exchange, rebate, etc.
• Proactively track and facilitate resolution of customer related quality concerns ensuring sensitive and timely feedback to customer.
• Work directly and closely with sales team to provide quality customer support.
• Trouble shoot and resolve basic issues regarding order entry, billing, EDI, Portal integration.
• Professionally and effectively communicate with customers, sales team and other internal departments, also actively provide support to them.
• Support team leader to optimize operation process, identify root cause of failures and apply systemic solutions, increase automation of standard process.
  
  

Knowledge And Skill Requirements

• Knowledge of Order Operations.
• SAP experience a plus.
• Strong computer skills including MS Office.
• Demonstrated analytical and reporting capabilities.
• Excellent organizational skills with attention to detail.
• Enthusiastic, proactive and motivated person who manages change with urgency and persistence.
• Ability to manage multiple assignments and prioritize activities.
  
  

Qualification, Education And Experiences：

• Bachelor degree required in Business/Supply Chain/ Operations (preferred) or equivalent experience
• Minimum of three year of Customer Service or related experience
• Strong spoken/written communication skills in English.
  
  

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.