Job Description

About Oracle CSS:

Oracle Customer Success Services (CSS) was created to help ensure your ongoing success with our technology. CSS is completely integrated with Oracle's product development teams to help you maximize the value of your cloud investment.

Oracle Applications Unlimited is a program from Oracle that provides ongoing support, updates, and new features for its on-premise business applications like Oracle E-Business Suite, PeopleSoft, JD Edwards EnterpriseOne, Siebel CRM, and Hyperion, allowing customers to continue using their existing applications with guaranteed support and access to new functionalities without forcing major upgrades, essentially maximizing their existing Oracle investment with a long-term commitment from Oracle

Mandatory Skills:

• 5-9 years of Oracle Applications R12.x Functional experience in Finance Modules (AP, AR, GL, FA , Cash Management), EBS Projects
• 6-10+ years of experience in Oracle Applications E-Business Suite Finance, EBS Projects
• Candidate should have worked on at least two implementation, Upgrade, Roll Out and support projects.
• Worked on General Ledger, Accounts Receivable, Accounts Payable, Cash Management, Fixed Assets& Oracle Financials for India support issues.
• Handling support issues related to Oracle EBS R12.X Finance
• Excellent domain knowledge and strong hands-on experience in P2P processes
• Strong Functional knowledge of Oracle EBS 12.x modules Payables, Receivables, General Ledger, Fixed Assets (FA), EBS Projects
• Write functional specifications and coordinate developments with technical team -like MD050.
• Test and train the users regularly, communicate to the users the status of the enhancement.
• Report activity to the management and collaborate with functional support in other zones to share information.
• Excellent understanding of full project life cycle and Oracle Implementation methodologies including AIM, OUM.
• Awareness and exposure to FIN Tables and views.
• Domain Understanding – CA , ICWA , MBA Finance or a Certificate in Finance Domain is definitely an added plus.
• Certification with EBS Finance Products and Integration is a plus.
• Undergraduate Degree Full time.
  
  
  

Good To have:

• Overview of Experience with multiple Technologies such as: SQL, PL/SQL, Alerts, ADI, Data
• Awareness to modules like Taxes, Property Manager modules are a plus.
• Consulting mindset.
  
  
  

Career Level - IC4

Responsibilities

Job Responsibilities

As a member of the Support organization, focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and solve for our Electronic Support Services. A main point of contact for customers, we are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and intensified issues.

• Open to work in shifts
• Candidate should have worked on at least two large support projects.
• Handling support issues related to Oracle EBS Finance , EBS Projects
• Participated in User training.
• Customer Gathering Workshops is an added plus.
• 3 mandatory days at office at Base location (Hyderabad, Bangalore, Noida)
  
  
  

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.