The position has the responsibility for researching, troubleshooting, and supporting multiple clients’ applications located in LATAM region who uses a wide brand of technologies and environments. The role of Oracle Apps DBA requires the expertise and skills to diagnose serious issues and provide exceptional support for mission-critical applications as part of Platform Services Team.

Essential Responsibilities

• Manage and maintain the organization’s application databases, ensuring optimal performance, availability, and security.
• Collaborate with developers to design, implement, and optimize database structures that align with application requirement.
• Perform database tuning and optimization, including indexing, query analysis, and resource allocation to maximize efficiency.
• Oversee database patching, upgrade, and migrations, ensuring minimal downtime and system reliability.
• Ensure the backup and recovery plans to safeguard data integrity and support disaster recovery strategies.
• Monitor database performance and proactively identify and resolve bottlenecks and issues
• Implement and enforce database security policies, ensuring compliance with organizational and regulatory requirements.
• Troubleshoot and resolve complex database issues in collaboration with development and infrastructure team.
• Document database architectures, processes, and procedures to support operational and troubleshooting needs.
• Provide technical guidance and support to application teams on database-related topics and best practices.
• Provisioning of development and testing environments.
• Work closely with development/dba team to fine tune SQL and PL/SQL code.
• Work in conjunction with Unix Admins to support of root level activities.
• Work in conjunction with Middleware team to support app/web servers level activities.
• Respond promptly to incidents and service requests, diagnosing and resolving issues efficiently.
• Participate in On-call support to ensure the highest standards of availability, resilience, integrity, security, and performance required by business.
• Provide technical support and guidance to end-users of the application and databases.
• Provide system information as requested during audits. Enforce policies and procedures.
• Other job-related duties and responsibilities may be assigned from time to time.

Soft Skills and Expectations

• Focus on customer support and the ability to build successful working relationships with Clients.
• Excellent interpersonal, presentation and communication skills, verbal & written.
• Extreme focus on Client satisfaction and client relationship management
• Exceptional verbal and written communication.
• English Language skills, both written and verbal are a must.
• Ability to work calmly and professionally in high pressure situations.
• Attention to detail and the ability to learn quickly.
• Must be extremely comfortable interacting with customers.
• Must have strong problem solving and troubleshooting skills.
• Must be able to learn new software products and embrace new technology.
• Trustworthy, reliable, and dependable.
• Positive team player.

Basic Qualifications

• Bachelor’s degree in computer science, Information Technology or equivalent professional experience
• 5+ years of experience as a Database Administrator, preferably in application database environments.
• Proficiency in database management systems such as Oracle and SQL Server.
• Strong understanding of SQL, PL/SQL for query optimization and troubleshooting.
• Experience with database performance tuning and monitoring tools.
• Familiarity with backup and recovery solutions, HA and DR.
• Knowledge of database security practices, including encryption, roles, and permissions.
• Solid understanding of database design, normalization, and data modeling principles.
• Experience working with ETL tools, APIs, or integration framework for data transformation.
• Proficiency in LINUX/Unix operating systems
• Demonstrated scripting skills through Python, Shells or others.
• Excellent problem-solving skills and attention to detail in diagnosing and resolving issues.
• Strong communication skills to collaborate effectively with developers and other IT teams.

Job ID: 24817457