Ops Engineer

As a preferred supplier to one of our biggest Financial Clients, I am seeking for an Ops Engineer for a position in Rotterdam, Netherlands. The successful candidate will be the Extra Pair of Eyes (24/7), ensuring all our IT services are available for our customers and internal users. You will be working from our office in Rotterdam (or hybrid). This position includes night shifts, late shifts, and weekend duties.

Responsibilities:

• Your role in the team will be solving incidents (as first time fix) and if you can solve the incident by yourself you will dispatch the incident to the correct solving team (as first time right). If no first time fix or first time right is possible, analyse the incident why this was not possible and update the knowledge database for future incidents.
• Infrastructure Maintenance: Ensure consumable standardized infrastructure services are resilient, high quality, highly automated, and up-to-date. Automate all repetitive or error-prone operational activities.
• Incident Analysis: Deliver structural solutions and support consumers in using standardized infrastructure services
• DevOps Practices: Implement user stories from the backlog, participate in DevOps rituals, and continuously improve yourself, your squad, and the service.
• Root Cause Analysis: Identify service improvements, actively seek feedback and coaching, and provide feedback to squad members to avoid waste.
• Collaboration: Understand services end-to-end and work closely with team members

Requirements:

• Technical Knowledge: Have a broad understanding of technologies and consumer needs. Understand the impact of different factors on the performance and capacity of services, and the technical implications of Security and Risk principles.
• Consumer Context: Know the value-add of your service to the consumer.
• Coding/Scripting Expertise: Have working knowledge of configuration tools, experience with virtualization environments and tools (e.g., VMware, cloud forms), and performance and capacity monitoring tooling and practices.
• Agile and DevOps Practices: Understand the Scrum methodology (e.g., backlog and sprint planning, review and marketplace), and have a mindset of continuous improvement of the service and way of working.
• DevOps Way of Working: Be familiar with continuous delivery, cross-functional team setups, and development of cross-skilled squad members.
• Competencies and Behaviours: Have an openness and willingness to try new ways of working and technologies, an end-to-end ownership mindset, and be a strong team player who takes responsibility. Be independent and autonomous in completing tasks, reflect upon behaviours and performance to proactively identify improvement areas, and be a strong problem solver to structure and improve complex situations. Additionally, coach others to help their individual development.

Contract: 12+ months

Rates: Excellent

Location: Rotterdam

Interview: 2 stages

Nick Chinweerapunt

Account Manager

Gazelle Global Consulting

Tel +31 85 111 0171

Tel +44 203 588 7747

Mob +44 7377 403 773

[email protected]