The OpEx Director is a Director-level role accountable for leading the execution and delivery of digital transformation initiatives within either internal operations or external commercial engagements. Reporting to the Head of OPEX, this role operationalizes the strategic roadmap through hands-on leadership of programs across four key pillars: Strategy & Programs, Process Excellence, Training & Enablement, and Compliance & Governance.

The role ensures effective governance, coordination, and delivery across OpEx pillars (e.g., CI, Lean Six Sigma, RPA, AI, Agile, CX, etc.) while enabling REPH to drive measurable business value through improved efficiency, user experience, and business scalability.

This role is accountable for building and sustaining a high-impact portfolio of transformation initiatives that drive efficiency, scalability, and capability development across divisions. While the Automation Solutions & Delivery and Data Science pillars report directly to the Head of Digital Transformation, the Internal Lead serves as a critical partner—ensuring the seamless integration and execution of automation and AI initiatives into broader operational programs.

This position is execution-focused, driving the orchestration of initiatives from ideation to impact, and acting as a liaison between strategic direction and tactical execution.

Responsibilities

Transformation Execution & Governance

• Translate the Digital Transformation strategy into actionable execution plans for internal or external transformation portfolios.
• Oversee and manage the strategic delivery across the following pillars:
• Strategy & Programs
• Process Excellence
• Training & Enablement
• Compliance & Governance
• Lead and manage the lifecycle of transformation initiatives—discovery, design, delivery, sustainment—across multiple functional or client areas.
• Ensure strong alignment with OpEx delivery frameworks, governance structures, and performance management KPIs set by the organization.
• Serve as a key delivery lead across REPH and/or client transformation programs, enabling predictable outcomes through disciplined execution.
• Manage initiative lifecycles, ensuring consistent governance, delivery, and value realization.

Collaboration with Automation and Data Science Pillars

• Partner closely with the Automation Solutions & Delivery Lead and Data Science Lead to align transformation objectives, solution design, and rollout timelines.
• Ensure AI and automation projects are prioritized within the internal pipeline and embedded in larger programs.
• Act as a coordination lead for cross-pillar delivery efforts involving technology or advanced analytics.

Operational Leadership

• Lead and mentor a team of OPEX Managers, providing delivery oversight, capability development, and performance feedback.
• Build team capacity and digital capability through structured development and performance oversight.
• Partner with pillar leads (Process Excellence, Automation, Training & Enablement, Data Science, etc.) to ensure cross-functional collaboration and integration.
• Support the internal OpEx Forum and transformation cadence meetings by consolidating initiative updates and enabling best practice sharing.
• Contribute to quarterly planning cycles and value realization reporting.
• Collaborate with OPEX Pillar Leads to ensure OPEX related resources are managed centrally.

Commercial Enablement & Partner Delivery (for External Lead only)

• Collaborate with external stakeholders to scope, deliver, and measure digital transformation engagements.
• Co-develop go-to-market models, commercial proposals, and implementation plans.
• Act as transformation lead for commercial clients, ensuring successful onboarding and sustained engagement.

Capability Building & Change Enablement

• Coach and mentor OPEX Managers, automation champions, and continuous improvement practitioners (as applicable).
• Facilitate skills development programs aligned to the OpEx maturity model (Lean Six Sigma, RPA, Agile, Data Science, etc.).
• Support change management initiatives to build digital fluency, stakeholder engagement, and solution adoption.
• Promote a culture of innovation, accountability, and impact orientation across delivery teams.
• Drive internal capability building through Lean Six Sigma, Agile, CI training, and digital awareness initiatives.
•  Champion a culture of innovation, ownership, and continuous learning.
• Ensure alignment with organizational change management strategies and employee engagement.

Qualifications

• Bachelor’s degree in Business, Engineering, Technology, or related field; Master’s degree preferred
• Minimum 5-8 years of relevant experience, including 3+ years in leading digital transformation delivery
• Proven track record of delivering process improvement, automation, and technology-enabled transformation programs
• Strong experience in Agile, Lean Six Sigma, RPA/AI, and project/program management
• Strong stakeholder management and leadership skills
• Experience working in a matrixed environment and across diverse functions or client groups
• Must have a Certification in Lean Six Sigma (BB)