JOB TITLE: Operations Support Specialist

FLSA STATUS (Exempt/Non-Exempt): Non-Exempt

SUPERVISION RECEIVED: Reports to VP Administrative Operations

SUPERVISION EXERCISED: NONE

GENERAL STATEMENT OF DUTIES

We are seeking an organized and detail-oriented Operations Support Specialist to join our team. This individual will play a key role in supporting day-to-day operations across multiple departments, including Human Resources (HR), administrative operations, and clinical operations. The ideal candidate will demonstrate exceptional communication and multitasking skills while ensuring smooth operational flow within the organization.

Essential Functions

• Provide administrative support to the operations team.
• Must have an advanced level of experience with Excel, including pivot tables, macros, etc.
• Assist in maintaining office supplies, managing vendors, and coordinating office-related logistics.
• Support the management of company-wide projects, ensuring deadlines and tasks are met.
• Assist with administrative HR-related administrative tasks
• Support operations team in organizing training and development programs
• Assist with the upkeep of policies and procedures and develop/update training manuals.
• Provide general clerical and administrative support as needed.
  
  

EDUCATION

• High school diploma or equivalent (Associate’s degree or higher preferred).
• Minimum of 2 years of experience in an administrative or operations support role, preferably within a healthcare background.
  
  

Experience

• Strong office and computer skills, experience with paperless workflows
• Prior use of healthcare practice management and EMR programs
• Advanced level of experience with MS products
  
  

KNOWLEDGE

• Proficient in MS Office
• Advanced level of MS Excel
• Work independently while maintaining a positive attitude
  
  

Skills

• Solid organizational skills
• Friendly, professional and positive attitude
• Advanced level of MS Excel
• Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
• Excellent written and verbal communication skills.
• Experience with healthcare management software is a plus.
• Ability to handle confidential information with discretion.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
  
  

Abilities

• Ability to interact with management, physicians, and teammates at all levels and effectively.
• Ability to communicate with teammates and management both in oral and written form.
• Ability to be able to meet deadlines in a fast-paced, quickly changing environment.
• Ability to act as gatekeeper and escalate relevant information to executives as needed.
  
  

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.
  
  

PHYSICAL/MENTAL DEMANDS

• Good visual acuity, accurate color vision.
• Requires sitting and standing associated with a normal office environment.