Job Title: Operations Support Manager

Location: Sumter, SC (100% On-Site)

Clearance Required: Top Secret with SCI Eligibility

Travel: Occasional CONUS and OCONUS TDY (including Al Udeid AB, Qatar)

Position Overview

We are seeking a highly skilled Operations Support Manager to lead and support IT operations within the AFCENT area of responsibility (AOR). This position will provide strategic guidance and hands-on support across SharePoint, Business Application Development, and Configuration Management functions, applying industry best practices and SDLC principles. The ideal candidate is a senior-level professional with deep expertise in IT operations, a strong understanding of geopolitical contexts, and the ability to brief high-level stakeholders effectively.

Key Responsibilities

• Provide expert guidance on SharePoint, Business Application Development, and Configuration Management, grounded in SDLC principles.
• Research and evaluate emerging technologies to enhance enterprise-level IT systems.
• Maintain awareness of geopolitical and U.S. doctrine issues related to AFCENT AOR and integrate relevant insights into IT operations.
• Prepare and deliver technical briefings and recommendations to senior IT leadership.
• Serve as functional manager of the Change Advisory Board (CAB), including meeting coordination and documentation.
• Manage Systems Requirements Documents (AF 3215) in support of mission objectives.
• Review and release NOSC Communications Task Orders (CTOs) for AFCENT Forward publication.
• Interpret and implement AFI and DoD guidance on web and business application development; contribute to the enterprise web policy.
• Develop training programs, web resources, and applications to support SharePoint use across the enterprise.
• Review and finalize technical project documentation for coordination and release.
• Utilize background in system administration or network engineering to develop technical documentation.
• Support the Training Manager in creating and updating training aligned with mission needs.
• Evaluate and enhance standard operating procedures and checklists for efficiency and compliance.
• Coordinate and support technical visits from DoD, contractor, and vendor entities.
• Assist with project documentation and website development as needed.
• Provide status and technical updates to the NOSC Commander on all OST projects and production efforts.
• Deliver on-call support outside of normal duty hours, as required.

Qualifications

• Security Clearance: Active TS with SCI eligibility (required)
• Certification: ITIL Foundation (required)
• Education & Experience:
• Master’s degree in a related field and 7+ years of relevant experience (preferred), OR
• 10+ years of IT operations and services management experience
• Proven experience as an IT operations manager and developer
• Strong communication and presentation skills, especially for senior stakeholders
• Familiarity with AFCENT AOR and DoD enterprise environments

Travel Requirements

• Occasional CONUS travel for meetings and training
• Occasional OCONUS travel within the CENTCOM AOR, including Al Udeid AB, Qatar