Our Operations Support Manager Southwest provides guidance and support to ensure smooth operations in multiple regions. This position ensures the overall success of the division, supporting team members with completing service plans, quarterlies, walk-throughs and other tasks. This Operations Support Manager will provide coaching to team members on effective plan and note writing and effectively completing Competencies.

Minimum Education, Training, Requirements And Prerequisites

• Must be 18 years of age or older.
• Bachelor’s Degree in a human services field and 1 year experience working directly with individuals who have intellectual disabilities
• One-year experience conducting, writing and approving assessments
• One-year supervisory experience required (experience can be concurrent).
• Experience conducting and writing assessments and ISPs
• Demonstrated skill in administrative program management and supervision
• Good oral, written, interpersonal and communication skills
• Knowledge of and ability to comply with state licensing, human rights, Medicaid and other agency standards
• Ability to maintain records, prepare reports and complete required paperwork per licensing and agency requirements in a timely manner
• Ability to observe health and safety regulations
• Ability to work effectively with people from diverse backgrounds
• Ability to manage work schedule to meet the needs of the division and its programs
• Flexibility to work at sites other than usual work location when circumstances warrant
• Basic computer skills and experience working with Microsoft Office preferred
• DSP Supervisor Orientation Certification or ability to acquire certification prior to serving individuals
• CPR and First Aid Certification or ability to acquire certification within 30 days of employment
• Certification in enCircle’s Crisis De-escalation/Behavior management or ability to acquire certification within 30 days of employment
• Valid Virginia Drivers’ license and proof of insurance in compliance with driver requirement policy
• Medication Administration certification or ability to acquire Medication Administration certification
• Access to a personal vehicle
  
  

Specific Duties And Responsibilities

Essential Functions: May be required to perform any of the following duties:

• Works as part of a team to ensure the smooth operation of developmental services.
• Provide administrative and operational supervision and training to team members specific to plan writing and note writing.
• Is knowledgeable of Home and Community Based Services requirements and able to train team members as needed.
• Will maintain a smaller than average caseload to ensure they remain abreast of operations.
• Ensure that services are provided with a person-centered approach.
• Manage performance issues and facilitate problem resolution between staff or Family Care Providers per enCircle policy.
• Coaches team members on effective methods to complete required Competencies.
• Assist in the upload and maintaining data in the Credible records system.
• Provide guidance and feedback to DS team members related to file management.
• Monitors incidents and completes CHRIS Serious Incidents and Abuse/Neglect Reports.
• Collaborates with Regional Manager on human rights complaints, human rights allegations of abuse/neglect, deaths and serious injuries according to regulatory requirements and internal policy and procedure.
• Conducts investigations as needed for Level II and III incidents when delegated.
• Maintains compliance.
• Required to travel.
• Acts in the capacity of the Regional Manager or Manager as designated.
• Participate in the manager on-call rotation.
• Performs other duties, as directed.
• Schedule: Monday- Friday 9-5 (flexible hours).
  
  

Why You'll Love Working At EnCircle

We offer a competitive salary starting at $53,900 commensurate with experience and location plus an exceptional benefits package including:

• Health, Dental and Vision Insurance 
• Nationwide Pet Insurance, including coverage for reptiles, birds and exotic pets
• 401(k) and 401(k) Matching  
• Employee Assistance Program, including Access to Chaplain Services   
• Educational Assistance Program   
• STD, LTD, Life, and AD&D Insurance 
• Generous PTO and Paid Holidays 
• Retention Bonus 
• Cell Phone Reimbursement
• Unlimited Access to Premium Calm App for Staff plus Friends and Family
• Early access to paid wages with Wisely ADP and Dailypay
  
  

Schedule: Monday- Friday 9-5 (flexible hours)