About Us Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We’re the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation’s beloved pet brand. Who We Are We’re a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We’re a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you’re ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world. About The Role The Operations Support Manager is a central figure within Barkbus Mobile Grooming, embodying the dual role of a strategic coach and QA to support the team performance and the Pet Stylist experience. This individual will be in charge of the Central Operations Support team. This team answers all daily operational questions for our Pet stylists to ensure they can provide great service to our customers. The Operations Support Manager at Barkbus Mobile Grooming is not just managing an Operations Support team but is steering a group of dedicated professionals toward a shared vision of excellence in mobile pet grooming services. This Manager is dedicated to upholding our commitment to clear communication and robust processes. They will proactively engage and provide unwavering support to the team, ensuring smooth daily operations across our seven-day-a-week schedule. This role embodies our supportive approach, ensuring responsiveness and awareness at pivotal times to meet our team's needs. This role is ideal for a leader who is passionate about creating streamlined operations, empowering employees, and delivering heartfelt service to both pets and their owners. Role & Responsibilities Manage and collaborate with the Operations Coordinators to effectively organize daily requests and needs from our skilled Pet Stylists, ensuring seamless operations and optimizing daily revenue and appointments. Lead from the front and set the gold standard in delivering the Barkbus value proposition. Utilize internally built routing software to create optimal schedules with minimal drive time. Manage the rescheduling of appointments arising from changes in Pet Stylists' availability to ensure continuous high-quality service and client satisfaction. Proactively identify scheduling challenges and develop solutions to ensure seamless service to our furry clients and their humans. Accountable for team performance including but not limited to attendance, productivity, routing data, and customer satisfaction. Collaborate closely with Grooming Operations Managers and other team members to ensure preferences, breaks, and availability are considered and integrated. Develop and maintain productive relationships with internal cross-functional teams. Regularly assess and refine support processes to improve overall efficiency and effectiveness through quality analysis. Prioritize ongoing training, development, workload volume, and hiring needs for the Operations Support Team. Act as the primary point of contact for day-to-day service and scheduling and Pet Stylist escalations to ensure customer experience is always world-class. Be a customer advocate for our internal clients (Pet Stylists) with strengths in empathy, creative problem-solving and systems expertise. Be excited to master details around specific dog characteristics & multiple geographies to achieve operational excellence. Contribute positively to our vibrant team culture, fostering open communication and a spirit of teamwork. Qualifications & Experience Must be both a people and dog lover! Minimum 5 years of relevant experience working in a client-facing role. Previous experience in scheduling, dispatch, or similar roles is a plus. Prior people management experience is mandatory with prior remote team leadership strongly preferred. Proven track record of achieving and exceeding goals. Excellent verbal and written communication skills. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to adapt to the needs of the organization. Compensation & Benefits Competitive Base Salary: $80K-$90K, based on experience. Stock options upon required tenure. Comprehensive medical, dental, and vision insurance. Retirement Savings Plan to support your future. Pet Insurance to keep your furry friends healthy. Monthly cell phone stipend to stay connected. ClassPass membership to support your fitness and wellness goals. Equal Opportunity Barkbus is an equal-opportunity employer that celebrates diversity. Come as you are.