Position

Manage the operational expectations and overall business success of the boutique by working with their Store Manager and corporate partners on areas of store operations including (but not limited to): Stock management, facilities maintenance, security, supply ordering, applicable finance compliance, training, POS systems, and communication systems; providing recommendations and solutions for an efficiently run business. The Operations Supervisor will report to the Store Manager.

Job Responsibilities

Team Management

• Manage Client Care & Retail Support
• Attract and recruit a team of successful operations associates capable of development.
• Train, lead and develop the operations team, support operational training for all store staff.
• Coach and lead the team on performance, provide professional development, and nurture corporate culture.
  
  

Retail Excellence

• Ensure internal control procedures are followed, closely monitored.
• Streamline retail operations processes and procedures to ensure that these processes are efficient and effective.
• Ensure all store employees follow standard operating procedures and policies as per the company directive and store guidelines.
• Ensure all employees follow company policies and procedures.
• Lead team in all procedures and protocols related to health and safety in partnership with Store Manager. Ensure compliance with these procedures.
• Safeguard the physical security of company assets, customers and employees.
  
  

Adherence to Policies and Procedures:

• Ensure store employees are trained in all operational policies and procedures.
• Enforce all operational policies and procedures as dictated by the Employee Handbook, Retail Operations Manual, the employee handbook, and other related material.
  
  

Inventory Management:

• Manage all inventories and cycle counts and other functions to ensure all counts are completed within required timelines and per company directive.
• Relay inventory results and progress to Store Manager and appropriate corporate partners
• Ensure standard operating procedures and company directives are followed for merchandise reception, supplier returns, and all shipment procedures (both outbound and inbound)
• Collaborate with Store Management to ensure inventory levels of needed supplies are maintained.
  
  

Loss prevention:

• In collaboration with Store Management and corporate partners, manage areas of risk management, physical security, employee issues, store cash controls, inventory management, inter-store communication and loss prevention audits.
  
  

Client Care:

• Assist with the overall operations of the Client Care department within the store as needed to ensure operational efficiency and client experience to brand standard.
• Work with Store Management and Client Care to ensure all Client Care directives are followed within the boutique and all staff are well-trained.
  
  

Facilities Maintenance

• Assist Store Management in recognizing facilities maintenance issues and/or areas of opportunity within the boutique. Ensure resolution quickly in a cost-effective manner.
• Ensure back-of-house is kept to company standard, taking into consideration cleanliness, merchandise backstock organization, and non-merchandise backstock organization.
• Assist Store Manager in ensuring the boutique is kept clean and well maintained and all employees are aware of their responsibility to maintain store cleanliness.
  
  

Other

• Ad hoc projects as decided by management.
  
  

Profile

• High school Diploma or equivalent
• 3-5 years of management experience with a minimum of two direct reports
• Professional presentation, excellent communication skills
• Excellent problem-solving skills, positive attitude, team player
• Ideal candidate has knowledge of fashion, design trends and love of travel
• Must be able to lift large boxes up to 20lbs repeatedly.
• Ability to work varied shifts including days, evenings, weekends, and holidays