Would you like the chance to make a difference, working for an award-winning social housing provider that puts people at the heart of everything it does? Then read on...

To support our customers and meet the aspirations held by the Group, we are currently recruiting for an Operations Supervisor to join our Operations Team.

The position

The successful candidate will have relevant qualifications to at least SVQ Level 3 or equivalent, or relevant experience in one or more relevant trades (Joiner, Electrician, Plumber) and a Construction Skills Certification Scheme (CSCS) Card. In addition, they will be able to demonstrate knowledge and experience of:

• Managing the delivery of a proactive and flexible void and reactive maintenance service by providing relevant and appropriate support to all colleagues, driving best practice and ensuring compliance with all policies, procedures and employment legislation
• Providing day-to-day line management and performance management of a multi-trade team, including carrying out 1-2-1s, annual reviews, performance improvement, absence management, employee relations, regular onsite assessments and toolbox talks in all matters relating to the void and reactive maintenance service to ensure that the correct works are carried out to the correct standard
• Delivering the void and reactive maintenance service by working within the departmental key performance indicators as determined by the organisation
• Managing the delivery of void and reactive maintenance service within the departmental budget and cost control measures set
• Overseeing office and operational health and safety issues relevant to the Operational function and ensuring the implementation and development of health and safety policies and procedures relating to facilities management, including visiting sites and undertaking risk assessments
• Working as part of an integrated and collaborative Operational function that is focused on driving business success and maintaining a strong working relationship with colleagues in other departments to provide tenants and other customers with a seamless, high-quality and customer-focused service
• Undertaking quality checks of works completed by either the in-house team or external contractors to ensure high standards are maintained

They will also require:

• Proficient IT skills (Microsoft Office software)
• Flexibility to work out with office hours
• A full, clean UK Driving Licence

Experience of managing a team of multi-trade operatives within a housing sector environment would be beneficial, but is not essential.

Applicants should also embody our brand values by being consistently accountable, firm but fair, open and honest and versatile.

The full job description and person specification can be found in the ‘Documents’ section of the job advert on our website.

If you feel you have the skills and experience required and would like to join a well-established organisation with a person-centred culture, then we’d like to hear from you. STRICTLY NO AGENCIES PLEASE.

All applicants are required to complete an online application form to help standardise the shortlisting and interview processes. Please note that CVs will not be accepted.

Fife Housing Group is an Equal Opportunities Employer and welcomes applications from all sections of the community.

Closing date: 5pm, Friday 16 May 2025

Interview date: Monday 26 May 2025

Our purpose

At Fife Housing Group, we develop and build sustainable communities, making it our priority to provide homes which help our tenants live the lives they choose.

Our passion

We are passionate about what we do and the difference we can make, working hard to deliver positive impacts for our customers and their communities.

Our people

Our people are central to our success and we are committed to supporting, developing, rewarding and empowering everyone in our organisation – and we have the Platinum Investors in People (IIP) accreditation to prove it!