JOB PURPOSE:

TheOperations Specialistis responsible fora wide range of Management Services projects. The scope of duties will vary according toprojects butmay include the following:assistingstudent housing properties with on-site management functions;facilitatingtraining and development of property staff;assistingin the development and distribution of property operations resources and training material; conducting market research and analysis projects; other projects as required.

PRIMARY DUTIES & RESPONSIBILITIES:

Property Management Responsibilitieswhile on property;Will always include those specifically assigned by the immediate supervisormay include but not limited to: 

• Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed 
• Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed 
• Maintain lease files and computer records for the community 
• Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance 
• Maintain the integrity of all social media outlets for community. 
• Suggest marketing recommendations and implementplanto achieve leasing goals. 
• Actively support the Community Managerandbeable to effectively manage the community in the Community Manager’s absence
• Post rental collections,make bankdeposits, and oversee the administration of accounting functions for the community, including the enforcement of delinquency policies. 
• Assistin the preparation of Month End reports,reconcileand balance all accounts receivable. 
• Process all deposit accounting refund requests andforwardthem, along with the Move Out Letter, to the corporate office forappropriate action. 
• Audit records and files toidentifydates requiring administrative action such as leaseexpirationdates, recurring payment end dates, delinquent accounts, and unlawful detainers as dictated by state law. 
• Implement andmonitoran aggressive collection process to reduce delinquent rent. Initiate and complete collection efforts on current and past residents for unpaid balances. 
• Send invoices to past and current residents fordamagesthey caused to the property and/or apartment unit. 
• Collect funds on checks returned for insufficient funds or closed accounts. 
• Answer phones, take and deliver messages, andprovidecustomer service to community’s residents. 
• Manage the process for charging, recording, and communicating all fines, fees, and miscellaneous charges that get assessed to residents.  
• Assistoperations at properties that are temporarily short-staffed or in need of staff development
• Prepare andmonitoroperating budget and reports on status of property such as variance and occupancy reportson a monthly basis
• Supervise all management for property
• Report to the Director of Operations and/or the Regional Manager overseeing operations at that property
  
  

Training and Organizational Resources

• Function as a resource for property staff, answering questionsregardingcorporate standards, policies, and procedures
• Provideongoing training to all onsite positions
  
  

QUALIFICATIONS:

• Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations. Ability towritereports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions. Ability to read and understand operating statements and budgets
• Ability to solve practical problems and deal with a variety offrequentlyconflicting priorities and distractions while keeping the community running smoothly. Ability to interpret a variety of instructionsfurnishedin written, oral, diagram, or schedule form. Ability to deal with residents in an empathetic, professional manner. A good understanding of customer service concepts and applicability will be necessary in this role
• Composure/ability to function in time of crisis or emergency situations
• Computer literate
• Knowledgeable in Microsoft Word/Excel/Entrata
• High degree of professionalism and demeanor
• Firm, fair and consistent
• Good listening skills
• Good communicationskills
• Time management skills
• Negotiation skills
• Able to work weekends when needed
• Able to work overtime as job requires
• Able tomaintainconfidentiality
• Bachelor's degree (B. A.) from four-yearcollegeor university; or one to two years related experience; or equivalent combination of education and experience
• PreviousCommunity Manager experience in the student housing industry is preferred
  
  

TRAVEL:

• The Operations Specialistwill be based inDallasbut may at timesrequireextensivetravel
• The Operations Specialist will adhere to the Travel Guide and the Operations Specialist Travel Expense Guidelines, except where otherwise noted
  
  

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