Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies). Overview We are looking for an innovative Operations Specialist to join our expanding team. In this role you will be interacting with Operations, Underwriting, Sales and Claims teams to review business process and identifying opportunities for optimization with focus on driving operational excellence and continuous improvement across the organization. To ensure success as an Operations Specialist you should have detailed knowledge of Wholesale & MGA process and workflows, excellent communication skills, and a collaborative approach. A top-class operations specialist can identify bottlenecks and influence teams to adopt re-engineering solutions to optimize process and reduce overall operational throughput. Position Responsibilities + Lead operational analysis, process improvement and process optimization and other transformation projects. + Interview Operations, Underwriting, and other expert staff, to facilitate the mapping, documenting, and analyzing of current process, and business challenges. + Organize, plan value stream mapping events to capture process gaps and process flow improvement opportunities. + Develop analysis tools to capture process costs, maturity, opportunities for expense reduction. + Draft & present insight and guidance on operational improvement recommendations to drive process optimization and increase productivity. + Support enterprise re-engineering projects developing process strategies and future models to improve business performance. + Draft and maintain process documentation, job aides, procedure guides and workflow mapping inventory. + Maintain project plan, roadmaps, implementation of assigned optimization projects. + Draft business requirements to refine and/or automate process to support technology enhancements. Experience Requirements + Bachelor's degree or equivalent combination of education and work experience + Minimum 5 years of Insurance Operations process improvement, redesign and optimization experience with a Wholesale Agency, MGA or Carrier. + Strong Project Management Skills with ability to manage multiple workstreams and deliverables. + Advanced skills in Excel, Visio, Microsoft Project, PowerPoint, and Word. + Demonstrated ability to analyze, optimize and document complex business processes. + Ability to prioritize and execute tasks independently in a fast-paced environment. + Strong written and oral communication skills. + Project Management, Lean Six Sigma, Process Management certification or similar preferred. Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $80,000 to $90,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions. \#SPG Department Business Operations Required Experience: 5-7 years of relevant experience Required Travel: No Travel Required Required Education: Bachelor's degree (4-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program (https://hubinternational.jobs/e-verify/) We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected] . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.