Role Summary

The Operations Services Manager serves as a trusted strategic advisor and operational leader, driving efficiency, cross-functional alignment, and execution across the organization. This role is responsible for optimizing operational services while ensuring the seamless execution of strategic initiatives, fostering collaboration, and enabling executive leadership to focus on high-priority objectives.

Key Responsibilities

Strategic Leadership

• Act as a key advisor and thought partner to the Brand President, providing insight and recommendations on organizational strategy, priorities, and decision-making.
• Drive the development and implementation of corporate strategies, ensuring alignment with business goals.
• Facilitate executive leadership meetings, including agenda preparation, documentation of action items, and tracking follow-ups to ensure accountability.
  
  

Operational Oversight

• Lead and oversee the daily operations of core business functions, ensuring processes are efficient, scalable, and aligned with organizational goals.
• Develop and implement operational policies, systems, and procedures to enhance productivity and service delivery.
• Monitor key performance indicators (KPIs) and operational metrics to identify opportunities for improvement and ensure objectives are met.
  
  

Cross-Functional Collaboration

• Foster communication and alignment across teams to streamline initiatives and resolve roadblocks.
• Collaborate with department leaders to support cross-functional projects, ensuring timely execution and resource allocation.
• Act as a liaison between leadership and staff, ensuring effective communication and alignment on priorities.
  
  

Program and Project Management

• Oversee and drive critical projects from ideation through completion, ensuring milestones and deliverables are achieved.
• Establish frameworks and tools for efficient project management and reporting.
• Support resource planning and allocation to maintain balance across initiatives.
  
  

Experience

Experience/Knowledge/Qualifications Required:

• Bachelor’s degree required; MBA or equivalent preferred.
• 3+ years of progressive leadership experience, including roles in operations, support, or strategy.
• Proven experience managing cross-functional teams and driving complex projects to completion.
• Track record of optimizing business processes and improving organizational efficiency.
  
  

Skills

• Strong strategic thinking and analytical skills.
• Exceptional communication, negotiation, and relationship-building abilities.
• Proficiency in operational tools, frameworks, and technologies.
• Expertise in program and project management methodologies.
  
  

Key Competencies

• Leadership and Influence: Ability to inspire, motivate, and guide diverse teams toward achieving shared goals.
• Problem-Solving: Adept at identifying challenges and devising practical, scalable solutions.
• Adaptability: Thrives in a dynamic, fast-paced environment, balancing multiple priorities with agility.
• Results-Oriented: Demonstrates a focus on outcomes, accountability, and delivering measurable value.
  
  

Perks

• Paid bi-weekly
• Company Paid Holidays
• Flexible Paid Time Off
• Paid Parental Leave
• Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
• Competitive 401(k) Program with employer matching contributions
• Daily dress code of “business casual”
• A positive work environment
• And much, much more
  
  

Company Description

Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit www.unleashedbrands.com . Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex.

Commitment to Equal Opportunity

Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

ADA

Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

Unleashed Brands is proud to be an equal-opportunity employer.