Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

Our Customer is seeking a skilled and knowledgeable contract IP Operations Project Manager to execute on goals and priorities for core operational workflows, measuring the health and effectiveness of enforcement and legal/regulatory notice and takedown regimes. You will execute strategy for key program investments to increase efficiency and improve operational processes and maturity. You will investigate issues into enforcement and aggregate trends based on enforcement decisions for content moderation and investigations. You will address new and emerging risks, and bring a product-driven mindset to balancing legal and regulatory obligations. A strong candidate will be highly effective at cross-functional leadership, executing strategy, and ensuring strong workflow health and operational excellence. This role is onsite in Menlo Park, CA or NYC.

Responsibilities

• Execute strategy for a core legal & compliance operational workflow(s), such as the IP Persistent Violators workflow, measuring effectiveness via metrics and key performance indicators, working with vendor teams to track trends and insights, and monitoring the health of the program.
• Investigate IP strikes-based enforcement decisions as well as identify potential mistakes in IP enforcements across reactive and proactive problem spaces, and respond to legal escalations to support the health of the business.
• Build out and strengthen operational processes and systems to deliver on efficient reporting, tooling issues (including unblocking tooling bugs).
• Lead learning, training and coaching sessions with vendor teams to deploy efficient operations and content moderation processes.
• Expertly negotiate, assess, and communicate trade-offs for operational decisions with the broader cross-functional team to optimize processes and increase maturity.
• Hold stakeholders accountable when progress on operational readiness is in jeopardy, while maintaining respectful relationships in difficult situations.
• Drive effective, concise and persuasive program communications, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups.
• Understand the company's strategic, legal and compliance position and deliver outcomes that are aligned with their mission and recognized best in the industry.
  
  

Required Qualifications

• 8+ years of relevant experience working in consulting, strategy, operations or equivalent program management experience or educational degree in project management, business, marketing, finance or operations - with particular focus on legal & compliance;
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions
• Experience in the Legal, Public Policy or Regulatory space (including operations, audit, control/safeguard management, etc.)
• Proven time-management and organizational skills
• Experience working with teams to develop and improve operational systems and tools
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others
• Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear priorities
• Experience in controlling risk and setting priorities
• Experience communicating effectively
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA.
• Accrued PTO: Up to 15 days per 12 months on assignment
  
  

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.