Full Time, Exempt, On Site

Salary Range: $100,000-$125,000, and commensurate with experience

About The Role

TPZ seeks an Operations Project Director to lead complex operational projects and administer the organization's business software. This dual role requires a systems thinker to drive operational improvements, manage projects from initiation to evaluation, and optimize business systems for enhanced community programs and student services.

In this position, you'll collaborate directly with the SVP of Operations to manage a diverse portfolio of organizational projects - from planning to execution and evaluation. Simultaneously, you'll lead the administration, configuration, and optimization of multiple business software applications that are critical to our organizational success.

This role is based in our Boston Innovation Center, with the expectation of working 4-5 days per week in our Boston office, typically from 10am-6pm, with the possibility of one remote day per week based on manager approval. On occasion, the person in this role will be required to staff the Innovation Center for evening and weekend events.

Responsibilities

Project Management & Process Support (40%)

• Oversee the planning and implementation of new technology tools and processes that drive our operational excellence efforts in support of our team and students
• Manage project timelines including deliverables and communication
• Organize and facilitate team meetings to ensure everyone's voice is heard and projects stay on track
• Create and implement best-in-class operational policies and procedures to strengthen organizational efficiency and productivity
• Collaborate with other departments to ensure smooth operational workflows
• Maintain high level of customer service with internal staff, community coworking partners, and other external partners
  
  

Business Systems Administration (40%)

• Serve as the primary administrator for TPZ's portfolio of business software applications
• Configure, maintain, and optimize multiple software platforms used across the organization
• Create and maintain software integrations between various business systems
• Manage user accounts, roles, permissions, and access controls across all software platforms
• Design and implement automated workflows to improve organizational efficiency
• Lead software evaluation, selection, and implementation projects for new business needs
• Provide user training and develop documentation for business software applications
• Collaborate with vendors to resolve technical issues and implement system enhancements
• Work with department leaders to understand their software needs and configure solutions
• Collaborate with the Talent team to onboard new employees by providing systems access and training
• Develop and document best practices for business software usage and data management
  
  

Building Experience & Operations Support 20%

• As a key member of the Operations team, provide building opening and closing coverage on designated days
• Assist with maintaining a welcoming, organized work environment for staff and visitors
• Act as operations point person on cross-functional teams supporting TPZ events and meetings
• Provide supplementary operational support to the Building Operations Manager and Senior Director of Facilities as needed, ensuring smooth departmental operations during peak periods or special circumstances
  
  

Qualifications

• 5-7+ years of relevant experience in business, operations, project management or related fields
• Strong project management skills with deep attention to detail; demonstrated experience managing complex projects successfully
• Demonstrated technology acumen and clear understanding of how business needs and technology intersect
• Must be a “quick study,” able to quickly understand concepts and get traction against challenges
• Passion for youth development and/or entrepreneurship
• Strong ability to build relationships internally and externally, and mobilize teams of people not in a direct reporting line
• Strong oral, written, and presentation skills and the ability to communicate across all levels of the organization
• A collaborative leadership style to foster a more inclusive environment and a positive organizational culture
• Ability to pivot or innovate when necessary
• Alignment with our mission and demonstrated commitment to core competencies (Leadership, Creativity & Innovation, Collaboration, Communication, Problem Solving, Continuous Learning)
• A commitment to Diversity, Equity, and Inclusion in all activities
• Experience in a matrix organization preferred
• Experience with an entrepreneurial venture or start-up preferred
  
  

Benefits

TPZ offers performance-based compensation with merit and bonus potential. Our Compensation philosophy is designed with checks and balances to ensure pay equity and to fairly recognize and reward employees' contributions.

TPZ provides full-time employees with a comprehensive benefits package, including, but not limited to:

• Company-subsidized Medical, Dental, and Vision insurance (80% of the individual premium is paid by TPZ)
• Professional Development opportunities, including the use of state of the art STEAM Makerspace/FabLab
• Basic Life insurance, Short-Term Disability, and Long-Term Disability at no cost to the employee
• Mental Health and Wellness resources through partnerships with Calm and Wellable
• Commuting stipend for walking, biking, transit, or gas
• Retirement plan with employer contributions
• Up to 25 days of paid time off per year
• Approx. 20 paid holidays per year
• Paid parental leave
  
  

Diversity Equity Inclusion Statement

We believe every member of our team and student body deserves opportunities for growth, success and inclusion. We recognize that for many of our students, staff and communities, their life journeys run through oppressive structures and systems (e.g. classism, racism, sexism) — and that’s what makes our organizational culture and work so necessary and important. We believe that diversity in perspective, backgrounds, ethnicities and lived experience is a strength, and from that strength, we can accomplish great things with the students we serve.

Together as students, staff, organizations, communities, volunteers, and partners, we are intentional about creating safe spaces where all members can speak authentically and be themselves.

We are committed to Diversity, Inclusion, and Equity. As members of The Possible Zone community, our progression along this ongoing journey raises thoughtful questions, reveals biases, and opens conversations. We celebrate one another and are unified in our commitment to young people, excellence, and innovation. This work is our shared responsibility and our opportunity to welcome all members who share in our mission and strive to provide pathways that further prepare students in achieving their desired success.

About The Organization

The Possible Zone’s (TPZ) mission is to advance economic equity by ensuring young people develop the entrepreneurial spirit, skills, and networks to launch successful careers. Based in Boston, TPZ offers high school students a year-round, multi-year entrepreneurship program that includes project-based curriculum, STEAM education, hands-on work experience, and individualized college and career advising. TPZ’s young entrepreneurs launch their own companies, learn design and advanced manufacturing, intern with local companies, and map their postsecondary goals and plans. In the process, they develop career readiness, social-emotional, and technical skills, and strengthen their professional identity, preparing them to succeed in any future path they choose.