Slip Robotics is transforming the future of logistics automation. As we scale rapidly, we're building the foundation for world-class field service operations. We're looking for an Operations Program Manager who thrives in fast-paced, cross-functional environments and is excited to help us build from the ground up.
Role Summary
The Operations Program Manager will drive the execution of critical cross-functional programs across Field Service, Field Engineering, Logistics, Customer Success, and Product. You will own the structure, coordination, and follow-through of initiatives that improve service delivery, technician efficiency, and customer satisfaction—laying the groundwork for scalable growth. Lastly, this role will also serve as a critical bridge between Product and Operations—translating the company's product roadmap into operational readiness across field service, customer onboarding, logistics, and support systems.
Key Responsibilities
Program & Project Execution
Lead and manage high-impact operational programs (e.g., site launches, tool rollouts, SOP deployment)
Create program charters, timelines, and success metrics; track execution to completion
Manage dependencies across field teams, engineering, CS, and product
Program-manage cross-functional readiness for new product and customer launches, including real estate setup, technician staffing and training, inventory planning, and field communications
Field Operations Optimization
Partner with FO, FE, and Logistics to identify workflow gaps and lead improvements
Coordinate rollout of process changes, tool upgrades, and training initiatives
Align operations with KPIs around uptime, CSAT, cost-to-serve, and SLA compliance
Cross-Functional Leadership
Act as the connective tissue between teams: Field Ops, CS, Product, and BI
Drive alignment on priorities and remove blockers that impede execution
Facilitate program standups, status updates, and executive reporting
Systems & Tooling Enablement
Support the implementation and adoption of internal tools (e.g., ERP, FSM, dashboards)
Gather field feedback and translate into product/tooling requirements
Own the "last mile" of deployment for tools and processes in the field
Requirements
5+ years in Program Management, BizOps, Operations, or Consulting
Experience coordinating field service or hardware-focused ops preferred