Akkodis is seeking a Tactical Operations Performance Manager role is a Contract with a client in Washington, DC (Hybrid);

Pay Range: $74-$77/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Description

Duration: 6 months

Work Location: Washington, DC. Hybrid - WFH 1 day a week

Work Schedule: Wednesday to Saturday* 6pm-4:30 am PT. (10 hours/day), 40 hours/wk.

Project Overview: (Share 2-3 sentences about the BUSINESS)

• The Tactical Operations Performance Manager (TOP Manager) serves as the real-time operational lead for Waymo’s global markets, specifically supporting both Waymo-owned and Driven by Waymo operations.
• This role is focused on overseeing daily operations, identifying, and addressing immediate operational needs, and ensuring smooth transitions between shifts to maintain continuous market performance globally across the operation.
• Responsibilities include closely monitoring real-time operations, promptly responding to issues, and coordinating with local market team or the appropriate team to manage daily workflows.
• The TOP Manager will provide guidance to partners and vendors during their shifts, aligning their activities with Waymo’s operational standards, and troubleshooting any immediate challenges.
• This role demands a hands-on approach, with an emphasis on executing operational plans, maintaining performance, and ensuring consistent service levels.

Overall Responsibilities: (Share 2-3 sentences about the POSITION)

• To minimize operational disruption, the Oversee daily autonomous vehicle operations across all markets, ensuring real-time support, issue resolution, and adherence to safety and efficiency standards.
• Monitors live data, escalates problems, manages shift handovers, coaches' partners and vendors, and troubleshoots operational challenges.
• Provides real-time reporting, enforces safety compliance, and contributes insights for continuous improvement.

Top 3 Daily Responsibilities: (3+ bullets of the main responsibilities on the assignment)

• Daily Operations Monitoring and Support: Actively oversee daily autonomous vehicle operations across all markets during assigned shifts. Ensure real-time support for local market teams and adherence to established procedures, prioritizing safety, efficiency, and seamless operation 24/7.
• Real Time Issue Identification and Escalation: Monitor live operational data to detect and respond to immediate issues impacting AV performance. Serve as the primary escalation point, collaborating with local teams and escalating unresolved problems to global operations for timely intervention.
• Shift Handover and Coordination: Ensure smooth transitions between shifts by conducting thorough shift handovers, documenting incidents, and maintaining an accurate log of shift activities and outstanding issues to ensure continuity across 24/7 operations.
• Performance Management & Support: Directly manage performance for O&O and validation, while providing hands-on guidance and real-time coaching to Waymo’s partners and vendors. Ensure alignment with Waymo’s standards and safety protocols, proactively addressing performance issues, and supporting adherence to best practices during each shift.
• On-the-Spot Problem Solving: Collaborate with local teams to troubleshoot and resolve immediate operational challenges. Engage with global engineering and operations teams as necessary to address complex issues and ensure feedback loops are maintained.
• Real-Time Reporting and Communication: Regularly update key stakeholders on shift activities, operational status, and any incidents. Ensure accurate and prompt communication with global operations and other shifts for effective coordination and rapid response.
• Safety and Performance Compliance: Actively monitor and enforce Waymo’s safety standards and performance benchmarks within each shift. Address deviations promptly to ensure consistent, reliable, and safe operations across all markets.
• Continuous Improvement Feedback: Contribute shift-level insights to drive continuous improvement in daily operations. Report recurring issues and recommend potential adjustments to procedures, collaborating with cross-functional teams to enhance operational efficiency.

Mandatory Skills/Qualifications: (All skills, both technical and soft, required to be successful in the role)

• Strong influential leadership skills, including the ability to motivate & guide vendors / partners, develop and execute strategies, and drive performance improvement
• Ability to handle stress well and make quick decisions while adapting to shifting demands, changing circumstances, and unplanned challenges
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to a variety of stakeholders, such as executives, partners, and customers
• Education: 4-year degree in Operations or Business Administration preferred
• Total years’ experience in what industry, discipline or responsibility - 5+ years of experience in real-time decision-making environments like law enforcement, military, aviation, logistics, or other 24/7 operations environments
• Skills or processes candidates must have to be considered for the role - prior operational experience in real-time operations environments that require multiple decisions per hour
• Specific Tools or Applications experience Google Workspace (Docs / Sheets / Gmail) required

Non-Essential Skills/Qualifications: (Skills that would be nice to have but are not essential in the role)

• Vendor management
• Understanding of fleet operations
• Ability to learn how to use complex internal tools
• Adherence to process (and process creation if there are process gaps)

If you are interested in this role, then please APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance