ZIO is a dynamic, innovative company looking for a talented Operations Manager to join our team. This role is responsible for driving operational efficiency, managing cross-function teams, and executing internal processes while maintaining focus on quality and improvement. The Operations Manager will support the company’s growth by enhancing operational performance and executing measurable results across key functions.
As an operations manager, you will work closely with our leadership team, project managers, technicians, programmers, accounting department, and the advisory board as well as external clients, contractors, designers, and distributor representatives.
Smart Technology Simplified! This describes ZIO and the building technologies we deliver. To accomplish this, we all work as a team, and everyone is dedicated to quality of the highest level. Every project must be better than the one before and “Good Enough” doesn’t exist. We haven’t won all our awards by allowing mediocrity. However, ZIO recognizes that with this intensity there must also be a balance. We ask that everyone focus on a healthy Life-Work balance; that is, they should put their life before their work.
Step 1: Apply with your cover letter and resume telling us why this role excites you
Step 2: Complete and submit Predictive Index (PI) - Make sure to check your spam email inbox!
Step 3: Selected candidates will go through a structured interview process starting with a phone screening, and moving through 1 to 2 in person interviews with the team
Step 4: Weekly communications will be sent for updates, and next steps. **Please note, that the entire process from application-to-start-date typically takes 1-3 months depending on the candidate and the roll.
Key Responsibilities
The various functions include but are not limited to the following:
Managing the operations department consisting of support/service, projects, installation, and warehouse/purchasing teams.
Assist project managers in resolving challenges.
Review and update weekly and monthly forecasts.
Participate in industry events and continuing education sessions.
Assisting multiple departments and overcoming challenges to improve support.
Deliver effective communication for all departments.
Execute any discrepancies in a professional manner.
Review life cycle reports while maintaining average response times.
Maintain accurate account information and activity in our ERP software.
Oversee building infrastructure, vehicle, and equipment maintenance
Coordinate budget planning and provide updates on equipment and system needs.
Requirements
PMP Certification
Bachelor's degree in related field, or proven experience
Minimum of 5 years of experience in a professional environment.
Proven experience in management, operations, team collaboration, projects for large customers.
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Ability to manage multiple opportunities and projects simultaneously
Proficient in Microsoft Office Suite If you are a self-starter with a passion for building relationships and providing excellent customer service, we encourage you to apply for this exciting opportunity.
Preferred Qualifications
Knowledge of A/V Systems, Lighting Control or other related fields
Familiarity with commercial design and construction a plus
ZIO believes that the key to keeping great talent is treating them well. Some of the benefits we offer:
Paid Training, certifications, and industry events
Semi-annual career coaching and development to help you achieve your long-term goals
Retirement Matching
Health, Dental Insurance, Vision, and STD
Paid Holidays & Time Off
Company events such as go-kart racing, bowling, and other events you can help organize on a quarterly basis
Profit sharing
If you believe your work is a personal reflection of yourself, strive for success in everything you do, and you have a passion for constant learning then you should apply now. ZIO is going places and we need great people like you to get there.