Job Description

As an Operations Manager, you will be responsible for leading, developing, and implementing the overall process improvement strategy aligned with organizational goals for the global water division. You'll utilize Lean, Six Sigma, or other methodologies, to lead cross-functional teams to map, analyze, and redesign business processes to improve efficiency, reduce waste, and enhance operational excellence.

Responsibilities

• Develop and implement the overall process improvement strategy aligned with organizational goals for the global water division.
• Champion a culture of continuous improvement and operational excellence.
• Collaborate with water leaders to prioritize process initiatives; maintain a pipeline of process improvement projects.
• Identify on an ongoing basis single point of failures and work with leaders to resolve.
• Define and enforce process ownership, roles, and responsibilities across teams
• Identify and mitigate risks related to process inefficiencies or failures.
• Utilizing Lean, Six Sigma, or other methodologies, lead cross-functional teams to map, analyze, and redesign business processes to improve efficiency, reduce waste, and enhance performance.
• Lead cross-functional workshops for process improvement initiatives.
• Set up KPIs, metrics and dashboards to monitor process effectiveness and efficiency.
• Use data and analytics to identify trends, issues, and areas for improvement.
• Prepare and present regular performance reports to stakeholders.
• Drive change initiatives related to new or updated processes.
• Engage and support teams through change with clear communication and training.
• Monitor the adoption and effectiveness of new processes post-implementation.
  
  

Qualifications

• Five or more years leading change through an organization including experience in value stream mapping, process mapping, & root cause analysis
• Bachelor’s degree in business, science, engineering, or other technical degree
• Strong Excel and PowerPoint skills
• Strong Change management and facilitation skills
• Experience working with global and local teams Lean or Six Sigma Green Belt Certification
• Able to accommodate NSF's hybrid policy (3 days/week in office)
  
  

Preferred Qualifications

• Experience working with Power BI
• Experience working in the TIC sector or water industry
• Lean Six Sigma Black Belt Certification
  
  

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About The Team

NSF sets the global standard for quality, performance and safety of water products and systems with an extensive range of testing, certification and consulting serves. We continually strive to address emerging needs, empowering manufacturers to meet stringent regulatory requirements with confidence. With our expanding local presence in key regions, we ensure more efficient pathways for our clients to reach global markets while continuing to anticipate and respond to the evolving challenges of water safety.