Title: Operations Manager/ Team Lead

Work Location: Detroit, MI, 48226

Duration: 12 Months

Job Type: Contract

Work Type: Hybrid

Dept: CEPM Advance Hire

Payrate-$33.00-$35.00/Hr on W2

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Engagement Description:

• Advance Hire TL Program sourcing for 3 resources responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.

Top 3 Required Skills/Experience:

• Strong organizational skills
• Strong organizational skills
• Strong analytical and strategic thinking skills.

Required Skills/Experience – The rest of the required skills/experience. Include:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as stated below (The requirements listed below are representative of the knowledge, skill, and/or ability required):
• Experience supervising, coordinating, directing and monitoring staff activities to ensure prompt, courteous and accurate response to customers
• Experience ensuring an efficient and qualitative operation through effective planning, leading, controlling, and organizing.
• Strategic thinkings skills and experience prioritizing and assigning work to employees and initiating corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.
• Experience selecting, training, developing, appraising, and counseling employees.
• Experience monitoring and analyzing proficiency and quality data and efforts of employees.

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• Strong Microsoft Office Suite working experience (Excel, Word, and PowerPoint)
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Education/Certifications – Include:

• Bachelor's Degree required.
• Three (3) years Operational experience required.
• Two (2) years’ experience in a leadership role required.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.