Operations Manager – Student Accommodation

Are you an experienced operations leader with a passion for delivering excellent service in a vibrant residential community? This is a rare opportunity to play a key role in the launch and day-to-day leadership of a brand-new student residence.

This flagship residence is part of a wider strategy to expand high-quality student housing. As the face of the residence, you’ll lead front-of-house operations, manage a motivated reception team, and work in partnership with an on-site facilities management provider to ensure smooth, high-standard service delivery.

What you’ll be doing:

• Leading and developing a front-line customer service team, ensuring excellence in all aspects of student and guest interaction
• Taking ownership of hall operations, from reception services and record-keeping to compliance with health, safety, and data protection standards
• Building strong working relationships with internal teams and third-party facilities providers
• Managing hall occupancy, assisting with budget control, and contributing to service-level and KPI targets
• Playing an active role in creating a supportive and welcoming student environment, and taking the lead during emergency situations when needed

We’re looking for someone with:

• Proven experience managing teams in a customer-facing role, ideally in hospitality or student accommodation
• Strong background in delivering customer service excellence, with a proactive and student-centered mindset
• Knowledge of the Higher Education sector and understanding of the student accommodation environment
• Experience using Property Management Systems and collaborative tools such as Microsoft Teams, SharePoint, and Zoom
• Ability to work to defined service levels and KPIs, prioritise during peak periods, and maintain detailed records in line with GDPR
• Excellent communication skills, with the ability to handle complaints and liaise with a wide range of stakeholders
• A genuine interest in student welfare and the ability to offer pastoral support and signposting to appropriate services
• A flexible, team-oriented approach and confidence in solving day-to-day challenges and leading in emergency scenarios.

• If you're looking for a new challenge in a fast-paced, people-focused role where you can make a tangible difference to the student experience, we’d love to hear from you. Do not delay in sending your CV this role will not be available for very long.