Job Overview

The Operations Manager is responsible for all aspects of the day-to-day operation of the company. Operations Managers achieve their objective by ensuring every event and venue is fully staffed and supported with trained, professional, and dedicated security guards and supervisors. The Operations Manager reports to the Director of Operations and shares the responsibility of managing the team of Shift Supervisors with the other Operations Managers.

Essential Functions

Operations Managers are responsible for the entire operation of the organization and, as such, can expect to have responsibilities and duties not outlined below.

• Recruit, hire, and train security guards and shift supervisors in order to maintain an adequately staffed roster
• Manage the implementation of a security staffing and logistics plan for each event/venue as assigned by the Director of Operations
• Ensure all staff are knowledgeable and following all policies and procedures per IESS, event, or venue protocols
• Conduct site visits and staff inspections regularly for assigned events/venues
• Ensure open and clear lines of communication exist across the organizational chart
• Interact with and be the main point of contact for clients
• Forecast staffing needs based on weather, days of week, length of show, and other relevant factors
• Ensure Shift Supervisors are enforcing all IESS policies at all times
• Oversee, coach, develop, and discipline both direct and indirect reports as required
• When necessary, fill in as a Shift Supervisor or Security Guard to avoid an unstaffed post
  
  

Additional Responsibilities

• Attend or oversee all required trainings as directed by executive management
• Collaborate with the management team in order to ensure IESS is always efficient and improving
• Maintain an "open door" policy for employee concerns at all levels of the organization
• Network at industry events
• Travel when required, occasionally overnight
  
  

Benefits

• Paid Time Off (4 weeks per year)
• Medical Insurance (100% covered by company)
• 401k with company matching
• Perks at Work Membership, offering discounts at your favorite restaurants, attractions, entertainment, and more.
• Free in-house trainings and certifications
• Company-sponsored attendance to industry trainings or conferences
• Company-sponsored membership to industry associations
• Advancement opportunities
  
  

Minimum Qualifications

• Must be at least 25 years of age or older
• Must have a high school diploma or GED
• 2 years college preferred
• Ability to communicate effectively both orally and in writing
• As a condition of employment, employees must successfully complete a background investigation and a post-offer/pre-employment drug screening.
• Must possess a valid US drivers license
• Must pass a Driver's Record check
• Must have a flexible schedule which includes working some nights, weekends, and holidays as business needs dictate
• Must have at least 3 years experience managing others directly
• Neat and professional appearance
• Upbeat, friendly, and personable demeanor
• Must be able to handle urgent situations with calm and poise
• Must be organized, detail-oriented, and able to prioritize tasks
• Must be proficient in computer skills and fluent in Microsoft programs