Responsibilities

• Must have managed a team of minimum 80 to 100 associates
• Must have an excellent knowledge of different products and entire life cycle of a policy
• Help with coaching new starters and provide regular feedback to supervisor/Manager. In addition, share any important information with the team (event specific, system related, client related) to develop the team and increase its efficiency
• Self-motivated, team player, ownership, accountability, organizational/prioritization skills, proactive, ability to multitask, ambitious, independent
• Manage SLAs, team queries and ensure smooth operations
• Liaising & coordinating with various Internal & External teams on different type of queries
• Must take accountability of all outstanding items and need to coordinate/escalate to resolve the open issues
• Must maintain a cordial and professional behavior with internal/external clients. Adherence to SOP's, update any changes, timely review and Signoff

Qualifications and Experience

• Any Graduate with 9 to 14 Years of work experience in NON-Voice Operations for Insurance Domain
• Candidate Should have Domain experience of UK Life and Pension
• Candidate Should have worked with UK Customer
• Proficiency with Microsoft Office

Job Location: Kolkata

Shift: UK

Work Mode: 5 Days WFO