Position Summary

The Operations Manager – Is responsible for the daily execution, oversight, and continuous improvement of Athena’s Bitcoin ATM network operation. This role manages the operational relationship with a strategic outsourced partner while directly leading Athena’s in-house Operations Support Specialist team. The role ensures operational excellence across cash logistics, performance monitoring, compliance, and system integrity using platforms such as Morphis and Exodus.

This is a hands-on management role requiring expertise in cash management, vendor performance, regulatory adherence, and technical troubleshooting, all while maintaining a strong service culture and internal collaboration.

Key Responsibilities

Cash & Transaction Management

• Oversee ATM cash forecasting, armored carrier coordination, and replenishment processes through Morphis
• Prevent service outages and optimize liquidity through proactive transaction monitoring

Vendor & Strategic Partner Oversight

• Act as the primary liaison with Athena’s outsourced ATM operations partner, ensuring SLAs are met and escalations are resolved
• Manage vendor performance reporting, onboarding, and contract adherence

Internal Team Leadership

• Supervise and support the Operations Support Specialist team responsible for system alerts, issue resolution, and daily ops tasks
• Provide training, task prioritization, and continuous feedback for performance

Technical Monitoring & Issue Resolution

• Utilize Exodus for transactional monitoring, ATM alerts, and security flags
• Respond to and coordinate resolution of technical issues with vendors and internal teams

Compliance & Security

• Ensure all ATM operations adhere to AML, KYC, and security protocols in coordination with Compliance
• Maintain operational controls to avoid cash discrepancies, fraud, or unauthorized access

Performance & Data Analysis

• Monitor machine uptime, transaction volume, and operational KPIs
• Analyze trends, identify issues, and implement process improvements

Budgeting & Cost Control

• Manage operational expenses and assist in forecasting and cost-optimization efforts

Cross-functional Collaboration

• Partner with IT, Compliance, Finance, and Product teams to ensure aligned operations and readiness for expansion

Skills & Experience Required

• 5+ years of experience in ATM operations, fintech, banking, or cash logistics
• Familiarity with Morphis and Exodus platforms is required
• Experience managing outsourced vendors and in-house support staff
• Strong knowledge of armored carrier logistics, route planning, and reconciliation workflows
• Experience with technical issue resolution and ATM hardware/software (GenMega, Hyosung)
• Analytical and data-driven mindset with attention to detail
• Strong communication and stakeholder management skills
• Demonstrated ability to ensure regulatory compliance in operational environments
• Fluent in English; Spanish proficiency preferred
• Willingness to travel as needed

Preferred Qualifications

• Project management experience related to ATM operations or financial infrastructure
• Background in cryptocurrency or blockchain technology
• Experience operating across Latin American and/or Caribbean & US markets